Question about HP Office Equipment & Supplies
SOURCE: inkjet refills
as you are using a refilled cartridge, it is causing this problem. the thickness of ink in a hp genuine cartridge and a refilled cartridge varies. and also the refilled cartridge may make your printer faulty. so it is good to try with a new hp genuine ink cartridges.
thanks and regards
Posted on Mar 18, 2008
With reference to Expert Burti, he has given the solution to your problem.
"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :
Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."
With thanks from expert Burti.
Posted on Jan 02, 2009
Get a syringe, remove the needle, remove the ink cartridge and use the syringe to blow air GENTLY through the hole the cartridge connects to. Make sure you have a cleaning cloth to remove ink dislodged from pipe connected at the print head, do this gently to remove any obstruction and there should not be too much mess and can easily be cleaned up.
Posted on Feb 04, 2010
Follow these steps in the order presented to resolve the issue.
NOTE: If error messages also display on the computer, clear the error messages after each of the following steps. You might have to delete pending print jobs from the print queue on the computer to clear the error messages.
Step one: Perform a power reset
Follow these steps to reset the product. Make sure you connect the product directly to a wall outlet and not a surge protector or power strip.
Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the rear of the product.
Unplug the power cord from the electrical outlet.
Wait 30 seconds.
Replug the power cord into the electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , there is no need to continue troubleshooting.
If the issue persists , see the next step.
Step two: Clean the electrical contacts on the printhead and inside the product
The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time. Follow these steps to clean the electrical contacts on the printheads.
CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
Make sure that the product is turned on.
Open the top cover of the product.
Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.
Wait until the carriage is idle and silent.
Unplug the product power cord from the electrical outlet.
NOTE: Do not turn the product off by pressing the Power button ( ). This causes the carriage to move out of reach.
Lift the printhead latch.
Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.
Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead.Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.
Figure 3: Electrical contacts and ink nozzles
1 - Electrical contacts
2 - Ink nozzles
Wipe the electrical contacts with the swab until no ink residue remains.
Wipe the electrical contacts with a fresh cloth to dry them and remove lint.
After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
Posted on Apr 05, 2010
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