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Elizabeth Moore Posted on Aug 29, 2020
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I’m from the Philippines and I received a gift from my mom’s friend. It’s a kitchenaid 4.8L artisan mixer. It has a type E plug. I tried using an adaptor but I can feel electric shocks from its body. I bought a type F socket and had it installed but it didn’t resolve the problem. Any idea what’s wrong with it?

1 Answer

Vernon Taylor

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  • KitchenAid Master 7,446 Answers
  • Posted on Aug 29, 2020
 Vernon Taylor
KitchenAid Master
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I am unfamiliar with the types of plug and socket you refer to - we use a different standard in the UK though the principle is identical.
An appliance with a metal body would usually require a ground connection though if the electrical parts are double insulated a ground connection could be deemed an unnecessary safety precaution.

Firstly is the rated voltage of the mixer the same as your supply? Assuming it is correct, is the power cord 2 core cable or 3 core?
If it is 2 core the mixer has a fault as the metal body should not be live (or hot).
If it is 3 core is is possible either the plug is internally connected wrongly, the power cord is connected wrongly inside the mixer or the mixer electrical system is faulty and your power outlet doesn't have an effective ground connection.

If your consumer unit (main fuse and breaker box) complies with modern standards, the ELCB or RCD should have tripped as soon as you plugged in your mixer.

5 Related Answers

Anonymous

  • 12 Answers
  • Posted on Feb 11, 2008

SOURCE: KitchenAid Mixer Squeaking

I would first get some canned air. Spray out the area around the Shaft. This is to make sure no harden food is up there. After that is clean spray some cooking spray "PAM"in the Shaft area. This should help. Good Luck

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Deerdoc

  • 7 Answers
  • Posted on Dec 15, 2008

SOURCE: KitchenAid 250 Watts; Classic: Leaking Oil

Found this,may be helpful.
Why do I see oil leaking from the beater shaft of my stand mixer?
Some KitchenAid® stand mixers that are not used very often or have been tipped may experience slight oil leakage from the shaft or hub attachment. To avoid the oil leakage, KitchenAid suggests that you run the mixer weekly for short periods of time. Generally, the mixer may lose approximately X cup of oil before repair is necessary. The oil used is FDA approved and is not harmful to consume, should any get into the food that you are preparing.
.

Anonymous

  • 12 Answers
  • Posted on Mar 16, 2009

SOURCE: Taking the top off my kitchenaid mixer

Remove the back housing by removing one screw and liftingand pulling rearward.
Remove two screws holding the metalic edge trim. This uncovers the seam. Screws are on the back.
Remove four visible screws from the bottom of the head around and near the pillar.
Now gently using a screw driver, push the metallic ring on the mixing head down and off.
This uncovers five more screws about the mixing head. Remove them.
Using a very small screw driver or punch, puch the pin out of the mixing head shaft.
Remove the mixing head housing.
Lift up on the motor housing to remove it.
The motor/gear housing is the top protion of the mixer. Its loaded with grease so do this over a covered countertop or some place easy to clean. The grease won't run, but it can fall out in gobs.
Make sure all sealing surfaces are clean, especially the gasket around the gears. This will insure a good seal. No gear grease in your famous cookies!
Reinstall in reverse.

Appliance engineer

  • 225 Answers
  • Posted on Jan 24, 2010

SOURCE: KitchenAid Artisan KSM150BOB Stand Mixer won't start

It could be very easy. It maybe you have a the brush in the wrong way round or they have simply run out. They are on the sides under the black plastic caps. Although they will fit in the hole any one of 4 ways round, there is a key on one corner which means it will only go in one direction. Use a torch to look into the hole before you put it back in.
They shoud look like this : brush

Anonymous

  • 5 Answers
  • Posted on Feb 20, 2010

SOURCE: Brand New Kitchenaid Artisan Mixer - Mixer head is stuck

Unplug the mixer, turn the whisk the opposite of normal rotation in a quick motion, the remove a per normal.

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