I reset the computer to remove personal information but it got stuck in a boot loop with no windows screen just a light blue screen with white and black lines.

It seems that your computer is stuck in a boot loop and you are unable to access the troubleshoot services. Here are some steps you can try to resolve the issue:

1. Disconnect all external devices from your computer, except for the keyboard and mouse, and restart the computer.
2. If that does not work, try to access the Advanced Startup Options by holding down the shift key while clicking on the Restart option in the Start menu.
3. If you are unable to access the Advanced Startup Options, you can try to create a Windows 10 installation media on a USB drive using another computer and then boot your computer from the USB drive.
4. Once you are able to access the Advanced Startup Options, you can try using the Startup Repair tool to fix any issues with the boot process.
5. If that does not work, you can try using the System Restore tool to restore your computer to an earlier point in time when it was working properly.
6. If none of these steps work, you may need to consider reinstalling Windows on your computer.

It is also possible that there is a hardware issue causing the problem, in which case you may need to take your computer to a professional for repair.

I hope this will help
Method 1. Reset your Windows 10 PC

Navigate Start > Settings > Update and Security > Recovery > Reset this PC.

Then Hit on the Get Started button just below the option to fix Windows 10 'Restoring your previous version of windows' stuck issue. During the process, select Keep my files option will allows you to keep all your personal data safe.

Method 2. Perform a System Restore or Startup Repair

1. Download Windows 10 media creation tool and create a Windows 10 installation media.
2. Boot or start your computer from the Windows 10 installation media.
2. In the Install Windows page, tap 'Repair your computer' to start the Windows Recovery Environment.
3. In the Windows Recovery Environment, on the Choose an option screen, click 'Troubleshoot'.
4. Click 'Advanced Options' and then click on 'System Restore' or 'Startup Repair'.

Then follow the on-screen instructions to fix Windows 10 'Restoring your previous version of windows' stuck or loop and restore the computer to an earlier state successfully.

Method 3. Clean install Windows 10 with ISO image

If none of the above methods is helpful, you can try to reinstall Windows 10 with ISO image file. Just download Windows 10 media creation tool. Try it to download Windows 10 ISO image file and burned it to bootable DVD or USB flash drive. And then clean install Windows 10 on your PC. It has helped most users to fix Windows 10 stuck at 'Restoring your previous version of windows' loop.

Method 4. Restore Windows 10 using previous backup image

The above methods are all the possible free solutions from Windows 10 settings to fix Windows 10 stuck at 'Restoring your previous version of windows' loop. Actually, at most times, they might not help due to certain reasons. So we strongly recommend you to backup Windows 10 system with EaseUS Windows backup software. It can help you easily and quickly restore your system from the backup image without losing anything when a disaster happens unexpectedly.

You're going to have to format the drive and reload Windows and any other programs. Hopefully you have backups of any personal pictures or data that were on the computer.

Try a hardware reset.
Pull the battery out, unplug it from the adapter, and hold your finger on the power button for about a minute.
If you still can't get into the bios by pressing F10 of F2, i forget which one it is, try pulling ONE of the memory chips out.....try again....then the other memory chip and put the other one back in to eliminate any chance of faulty memory.

Good Luck!

try master resetting the device

Click the "Start" icon in the lower-left corner of the screen and click "All Programs." Click "VAIO Care" then click "VAIO Care" again. The VAIO Care program will open.

Click "Recovery & restore" on the left side of the VAIO Care window, then click "Recovery." Click "Recovery Computer" on the right side of the program window.

Click "Yes" to verify that you are aware the computer will be recovered to its original factory settings and that all of your personal files and programs will be erased.

The computer will restart and the recovery process will begin.

When the process is finished, the computer will restart again and boot up to the Windows 7 setup screen.

Recover Using Recovery Partition

Turn on or restart your Sony Vaio computer.

Press the "F10" key repeatedly when the Vaio logo appears on the screen during the boot process to be redirected to the Boot Options menu on your machine.

If the Boot Options menu does not appear by the time the Windows logo appears on your screen, let the computer finish booting up, then restart the computer and try again.

Highlight "VAIO Recovery Environment" in your Boot Options menu and press "Enter."

The VAIO Care program will appear on your screen.

Follow steps 2 and 3 in Section 1 to recover your Sony Vaio computer with Windows 7 to its original factory settings.

Recovery Using Recovery Discs

Insert the first recovery disc in your optical drive and restart your Sony Vaio computer.

The total number of recovery discs varies based on your Sony Vaio computer.

The Boot Options menu will appear on your screen. Highlight "Start Sony VAIO Care Rescue" using the arrow keys on the keyboard and press "Enter." The "VAIO Care Rescue" program will appear on the screen.

Click "Tools," then click "Start advanced recovery wizard." In the "Do you need to rescue your data?" window, click "Skip rescue."
Click "Factory condition," then click "Next." Click "Yes, I'm sure" when asked if you want to proceed with the recovery knowing that all of your personal files and programs will be erased. Click "Start Recovery." Remove and insert the recovery discs as prompted by the computer.

Remove the final recovery disc and click "Restart" when a message appears on the screen informing you that the recovery is complete.

The computer will boot up to the Windows 7 setup screen where you can begin personalizing your operating system

hope this helps

Your Windows installation has become currupted. You may have success if you perform a Windows Repair. Alternatively you will have to format and reinstall Windows.
Obviously it would be best to perform the Windows repair, you will need to Windows installation CD.

Follow these steps to Repair Windows:
You will set your CD drive as the primary/first boot device in the BIOS.
Then insert your Microsoft Windows CD into the CD drive.
Press any key when prompted to book from CD.
The CD should execute and start up.
Now when the Blue screen appears press Enter to install Windows.
Press F8 to accept the Terms.

Now here is the Important Part:
At this blue screen you will need to press the R key to repair the selected Windows Installation.

It will look as though Windows is installing for the first time, but it is keeping all of your information.

You may want to contact a computer technician to back-up your data that you may need in case the repair is unsuccessful.

Please be sure to rate this session.

Take care!
damnor01

Having same problem but less tech savvy than u. Any solution found?

Does it have the options for starting in safe mode, but no matter what, it reboots?

If so, use a winxp cd ( asuming you have winxp installed) and boot from cd like your going to install windows. When it loads it should have an option screen thats blue with white text.

Select R for repair. it will close and go to the command prompt. Then type in ( chkdsk C: /P ) exactly.

Let it run the repair and when done, type: Exit or just reboot, remove disk and let it boot normally. when that screen comes up with white text saying to select boot option, just pick, Start windows normally.

It should then work fine and go into windows.

If this fixes it, then some how your boot files got erased and the repair fixed them. This happens alot with Dell computers. Its random and usually happens after installing something. So remember how to do this in case it happens again,

Good Luck

Hi there, my name is Alex and Im here to help solve your problem.

It could be a number of problems.

1: Have you installed any new hardware or software? This can cause some conflictions. If there is any new hardware you have installed and your PC is constantly rebooting, then remove that hardware and try booting. If you have recently installed new software and getting the loop, then start windows in safe mode by pressing F8 before it boots windows. If you can access windows in safe mode, then uninstall any new software you may have added.

2: It could be you need a new power supply. They are very cheap to buy and I would recommend a qualified technician to install it for you

3: Your pc may be infected with a virus and has affected the boot file. Try to repair windows by using the windows xp disk. Insert the disk and run using the CD. You will then go through a few blue screens and press R to repair your windows xp installations

I hope this information has helped. Please let me know if you have any questions or further problems