Question about Home
Review on it
??????????1 out of 5 stars. · 2 months ago
non-existent customer service
A plumber installed this in our new house and there was no hot water. He checked the supply lines and they are fine. The bath and sink are fine, so it is just the shower that is the problem. There is no answer or call back from Moorefield, no response from Lowe's, no FAQs or trouble-shooting, nor any way to get cartridges, nor any support whatsoever. Ridiculous.
I would take the cartridge apart and hope it is just a worn o-ring. Buy some water pump grease and reassemble with new o-rings. It does appear to be a Lowes brand, so they should support it. I would phone head office.
Posted on Jul 24, 2020
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