Question about Samsung Refrigerators

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Our 10 year old samsung rfg298aapn refrigerator freezer started not fully freezing all the time. mainly things like ice cream/popsicles getting soft.

Meat deep in the lower bins are staying frozen. noticed before this happened, we started seeing light frost on some of the items in freezer. decreasing the freezer temp ( now to -6 is working, but it used to be at -2 without issue ). Refrigerator portion is working fine, no cooling issues.

Posted by Ken Ng on

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1 Answer

Vernon Taylor

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  • Samsung Master
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I have never owned a fridge freezer so have no experience to draw on apart from a sketchy knowledge of the principles involved.

I just wanted to mention that food remaining frozen at -2 C or even -6 C doesn't mean the food will remain safe to eat indefinitely, in fact the safe life of food at those temperatures will be about the same as in the freezer compartment of the old fashioned fridge - a matter of a few weeks to a couple of months.

The safe and almost indefinite storage of freezer food requires temperature of -25/-27 C

I suggest you obtain service for your fridge freezer...

Posted on Jun 28, 2020

  • Ken Ng
    Ken Ng Jun 29, 2020

    thx for replying. this is the samsung freezer temp settings available in fahrenheit, not celsius.

  • Vernon Taylor Jun 29, 2020

    -2 F isn't cold enough but -6 is almost there, however there is no way ice lollies will become soft at those sort of temperatures so perhaps the cabinet temperature is uneven due to a defrost panel being switched on for too long...

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5 Related Answers

francis rivero

  • 958 Answers

SOURCE: GE REFRIGERATOR

can you see thick frost on the back wall or the bottom of the freezer compartment? if you do, you have a defrosting problem.

Posted on Feb 21, 2008

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Anonymous

  • 188 Answers

SOURCE: Refrigerator right temp, freezer not.

thermostat might be on its way out try turning it up. make sure the door seal works.

Posted on Mar 26, 2009

Anonymous

  • 103 Answers

SOURCE: my ice cream won't stay frozen in my freezer.

Hi: Meat and other frozen foods will be rock solid at 32degrees. Ice cream will be soft it needs 0degrees to be hard. It sounds like your freezer is above 0 degrees. You tried the adjustments. Make sure the coils on the bottom are clean. They will warm a ref if they are dirty. A coil brush from the hardware store or a air compressor (plan on dusting the house when done. Just vaccuuming the front isn't enough. That's an older model but one of the controls affects both the freezer and fresh food. When it's running turn one down; if it turns off the compressor it affects both. The other control is just an air balance, to direct how much air gets to each compartment. I hope this helps, Jeff

Posted on Jun 01, 2009

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John Tripp

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SOURCE: freezer does not keep ice cream frozen

You are having a problem with one of the three main components of the the defrost system. Look into rear of your freezer to see if ice and frost is beginning to build up on the rear panel. If yes begin manual defrost by unplugging and remove contents of freeze. Even better send me the model number of your Whirlpool. That is how I tell you were the problem began most likely. Look around the door frame and inside the fresh food section sea Breeze

Posted on Apr 12, 2010

Anonymous

  • 1 Answer

SOURCE: my side by side kenmore refrigerator, freezer isnt freezing

the fan in the freezer is not working to blow the cold air in the freezer you need a new fan you need a repair man it will cost you $300 good luck i have the same problem don't buy samsung they are useless that why home depot don't sale samsung

Posted on May 05, 2010

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Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.


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