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Craig Nilsen Posted on May 14, 2020
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TV Samsung.UN60H6350AFXZA No picture. Has sound. No backlights. Can see picture with flashlight test.

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Mikey

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  • Televison & ... Master 6,904 Answers
  • Posted on May 14, 2020
 Mikey
Televison & ... Master
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Joined: Jan 21, 2010
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Check led backlights and T-con board!

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1answer

Picture on my Samsung LCD LED un48H6350AfXZA TV disappears and leaves a black screen while audio remains. What is the likely cause

The Picture Off mode could be enabled if the picture is visible for a while. To check if this is the case, press any button on the remote other than power or volume. If it is, press Menu. Enter the Picture sub-menu and select Picture Off. Disable the feature. This feature is described in the E-manual for the 6350 series TVs here: https://www.samsung.com/us/support/owners/product/2014-led-tv-h6350-series . See http://www.manualsdir.com/manuals/421041/samsung-un32h5500afxza-un32h6350afxza-un50h6400afxza-un48h6400afxza-un65h7150afxza-un60h6350afxza-un65h6400afxza-un48h6350afxza-un40h5500afxza-un60h7150afxza-un46h7150afxza-un50h5500afxza-un75h7150afxza-un60h7100afxza-un55h6350afxza-un40h6350afxza-un55h63.html?page=163 for just the page on the picture off mode. If the picture is dim at times, check if the eco solution mode is enabled (System > Energy Savings).

If the screen is always dark, then the back light is not working. This can be caused by the failure of the LED back lights or the inverter that powers the backlighting. If you see a faint image when you shine a flashlight at the TV, this could the problem. The inverter usually fails before the LEDs. Replacing the inverter requires opening the TV and could have a shock risk. Replacing the backlighting requires separating the LCD panel from the bezel and getting between the layers at the edge of the panel.

I hope this helps.

Cindy Wells
0helpful
1answer

TV has sound but no picture

The Audio and Video are two separate components and operate independently of each other. Therefore: The Video portion requires technical repair by a technician with the proper test equipment.
0helpful
1answer
1helpful
1answer

I have a 32" Samsung LED TV with not picture. Audio is working.

Do flashlight test - if you can see image you need t con board. If no images seen, inverter board. TV Parts Universal TV Stands DLP Chips ShopJimmy
1helpful
1answer

TV Samsung 50 UN50EH5300FXZA BJ04. Sound but no picture. Replaced all boards, still no picture. Flashlight test saw image.

Hi Rick,
It appears to be a case of backlight failure. since you have replaced all the boards, inverter is ruled out. Some of the LEDs in the backlight array may have gone bad. Fault is repairable, but needs care and experience of opening and repairing the LED panel. Good luck.
0helpful
1answer

Ideas on parts to replace?

Here's the test. With the TV on shine a flashlight on the screen. If you can see a dim picture the backlight circuits are bad. If you cannot see a picture the T-Con board is bad. You can get parts from here: TV Parts Universal TV Stands DLP Chips ShopJimmy
1helpful
1answer

Samsung TV

If you see a picture with the flashlight you can rule out the T-Con board. It's working. So the led driver board is the problem. TV Parts Universal TV Stands DLP Chips ShopJimmy Go here for replacement parts.
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