Manual ThermoWhizz kitchen Machine KA-6526 - Food Mixers

If you have a really "Brand New" mixer then Kichenaid has the best "No-Hassel" return policy bar none, call customer support and they will send you a new one. If it is a new mixer still in box never used but is a couple years old then look for the warranty card and go on line to see if you can register it. They may let it by, just remember that you must mark it as received as gift and price payed unknown. if they let it pass then again call KA and they WILL send a new one. On to the more painful part, if the mixer is out of warranty and it has to be fixed the choices are:
1: send it to your nearest KA service center either by taking it or mailing it. be prepared to spend $100.00 plus dollars to do it this way.
2: send it to a local repar tech that has experience with KA probably $65 (what i charge) or maybe less.
3: Or do it your self, Not hard to do but!!! it can frustrate some people, go to KA site and get your parts list from that site for your model. then search the web for you tube videos that show you how to replace the grease, it will show you how to open and reclose your machine, then go to the speed control switch and locate the spring that is attached to it, i beleive that you will find that the spring has come loose and it is jambed in place (very tight space allowance in there) hook it back up and close up your machine and i bet a dollar to a donut that it runs fine. BTW if you find that it is not the spring being loose you will be able to diagnose the cause of the jam as the mechanism is very simple. hope this helps.

Hi PASTYJOHN, it's very easy to download both the Owners Manual and Parts List manual for your KA mixer. You can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.

Click on Customer Care>Locate Manuals& Guides> then enter the visitor type "Consumer" and enter the 6 character model number, in this case KSM90P, where you can choose one of the three size files under Owners Manuals (20). Since there are three versions - 191.99 KB, 2730.37 KB or 3230.97 KB, I would download all three and save the one you feel is best for your needs. Similarly, I would also download a parts list manual, too. Since the Parts List manuals are exactly the same you can choose any one of the 16 available to download and save.

Good luck, I hope this helps. Howard, Burke, VA, USA
If this solution was helpful, please rate it, thanks! - hslincoln

HI PANNABECKERS, sorry to hear about your mixer’s malaise. It is very disconcerting to purchase an expensive brand name kitchen appliance with a solid reputation and find the reality falls far short of your expectation, but I digress on KA quality. You don’t say how old your mixer is, but I’ll assume it’s no longer under warranty (you’ve had it over a year).
By the description of your mixer’s symptoms, I concur with your assessment and say that your mixer is headed for some type of mechanical /transmission breakdown, if it hasn’t failed completely, yet. What can you do?
The good news is that this can be fixed quite easily (OK, maybe with a little effort) by yourself, if you are a DITY type person, feel adventurous, and your mixer is not under warranty you can troubleshoot it yourself. Be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 4 & 5, titled “Case, Gearing and Planetary Unit”, which provides and exploded view for the disassembly and reassembly of your mixer, along with all the part names and numbers.
To disassemble your mixer you will need a regular and Phillips screwdriver, snap-ring pliers, a small drift pin punch and a small hammer. By using the exploded views in the Part List manual, you should be able to disassemble, inspect, identify and replace broken/worn parts, and reassemble your mixer.
After clearing all the grease away, check to see if the gears are just loose, excessively worn or broken. If it’s worn or broken you can order replacement parts and install them yourself.
Besides a replacement gear, and grease you might consider replacing the gasket, too. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). It can be messy but quite gratifying to diagnose and repair your KA mixer yourself.
If you do need repair parts, here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Finally, here are links to three excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Hi NG345, Merry Christmas and Happy New Year! It sounds like you’ve got the right part to fix your mixer, now you just want to install it correctly. The good news is that your replacement spring can be installed quite easily (OK, maybe a little effort) by yourself, if you are a DITY type person and feel adventurous, and your mixer is not under warranty. Be sure you have the Parts List manual on hand, too. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 6 & 7, titled “Motor And Control Parts”, which provides an exploded view for the disassembly and reassembly of your mixer’s electrical components, along with all the parts. You’ll want to focus on Illus. Nos. 1, 2, 3, 4, & 5; Pivot screw, Spring washer, Speed control assembly lever, Control plate spring, and Speed Link & Cam, respectively. Your speed control assembly is attached to the bottom of the top part of the mixer’s head (or Illus. No 1, Gearcase Motor Housing, on pgs 4 & 5).
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm (this site has photos (the 25th and 26th pix) showing the speed control assembly with the control plate spring installed)
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good Luck. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Hi NBSALE, I believe you are speaking of the Screw Cap Kit. Do you have your original Part Lists manual on-hand? If not you can download a PDF version from the KA website at: If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use K45SSW, and select the file listed under Parts List (1), K45SSWH0.pdf (341.41 KB). Check to ensure it matches your mixer model.
Turn to page 3, titled: Base And Pedestal Unit, which provides an exploded view for the disassembly and reassembly of your mixer’s base and pedestal, along with all the parts. Find Illus. No. 2, Screw Cap Kit, Part # 4162529, which is the part that you want to replace.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
Although you don’t need to get inside the mixer to make this repair, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer that you might want to keep in your ‘toolbox’, should you have to delve inside your mixer in the future.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able replace any part to your KA mixer.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Hi, ROSANA73, Yes the brushes need to be installed so that they both seat correctly on the armature's commutator.


Just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 6 & 7, titled ‘Motor And Control Part’. Locate Illus. Nos. 47, Brush Holder, which shows the order the brush assembly is installed.
If a part has broken and needs to be replaced, here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Hi BERRIESNW. From the symptoms you describe, it’s likely the Speed Control Assembly Lever has become jammed internally. You should be able to inspect this yourself and determine if that’s happened with just a little effort.
Be sure to have your Parts List Manual on hand, too. If you don’t have the original you can easily download a PDF version from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 6 & 7, titled ‘Motor And Control Part’. Locate Illus. Nos. 1, 2, 3 & 4, Pivot screw, Spring washer, Speed control assembly lever, and Control plate spring, respectively. Carefully inspect these parts to see if they have not come loose, particularly the pivot screw and spring washer. Or quite possibly Illus. No. 5, Speed Link & Cam is jamming against some other mixer component and ‘locking’ your speed control lever. I would concentrate my attention in this area.
If a part has broken and needs to be replaced, here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Hello again LESZCZ2. Sorry for not replying sooner to your clarification. You don’t need to send me photos. I think I now understand what you are describing. Your mixer head ‘locking’ mechanism is not working correctly. Is that correct?
I hope you’ve been able to download your mixer’s Parts List manual. If you haven’t, I suggest downloading a PDF version from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, KSM150 and select one the files listed for your model that appears under Parts List (61): KSM150PSWH0.pdf (773.44 KB) and save that file to your PC.
Turn to pages 5, titled ‘Base and Pedestal Unit’. Locate Illus. Nos. 11, Link & Lever Latch, which includes Illus. Nos. 10, 12, 13, 14, 15, 16, and 17.
You will need to disassemble your mixer head top to inspect this assembly and carefully inspect the latch parts. It is possible that the link (Illus. No. 16) has broken or become unattached from either the latch (Illus. No. 10 or the lever (Illus. No. 17); or possibly the assembly has just become loose and needs to be tightened. A visual inspection will determine what you need to do.
If you find you need to order repair parts, here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should be search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping. I don’t know if you’ll be able to find any vendors that carry KA parts in Poland, but you could try online.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. Again, it may be difficult to find an appliance repair shop that handles KA where you live in Poland.
I hope this is more helpful than my first solution. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Hi, EMININES. KA does not provide a tech manual, per se. They do offer their mixer’s Owner’s Manual and Parts Manuals on line, and with the help of some very good web site links, you should be able to service your KA mixer. You can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P, and select the first file listed under Parts List (4) and then check to verify the illustrations match your mixer.
Here are some links to several excellent websites that detail the disassembling/greasing and reassembly of a KA Mixer.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it. hslincoln

Hi VARSHA0803 - You would think that KA would make a 220-240v mixer for overseas sales, but I do not know if they do. You can contact KA Customer service directly on their website at: http://www.kitchenaid.com/flash.cmd?/#/page/customer-service/ Check the "Contact Us" box which provides you a toll-free phone number, or if you scroll down you'll find a 'Live Chat' link, where you can 'chat' online with a KA assistant who should be able to answer your questions.
I hope this helps. Good Luck! Howard from Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln