If brand new have warranty work done when you start messing with the unit possibility of voiding such warranty
As it is brand new you should not be fiddling with it as it is likely to invalidate the warranty - if it doesn't work as it should you should immediately call the supplier, which is who your contract is with.
Could be the manufacturer forgot to add lubricant and the compressor seized or perhaps the motor start winding is damaged - whatever the problem is, it shouldn't be yours.
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