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Hi Deon you should try going to the website (www.dstv.co.za) if the steps below don't work
Firstly, check that the remote is working. Press any button on the remote. If the green light blinks (below INFO, BACK or both) the remote is working.
Now check where the green light is blinking.
If the green light below INFO blinks, the remote is in TV1 mode.
If the green light below BACK blinks, the remote is in TV2 mode.
If the green lights below both INFO and BACK blink, the remote is in TV3 mode.
Change the mode of the remote (see next section below) and try again.
The DStv HD Decoder must be set up to "listen" for the correct mode. You can do this in DStv Central.
• Press the DStv button • Go to "Settings" • Select System Settings • Select Remote Control • If the remote is set to TV1 mode, set mode 2 and mode 3 to Ignore. • If the remote is set to TV2 mode, set mode 1 and mode 3 to Ignore.
• If the remote is set to TV3 mode, set mode 1 and mode 2 to Ignore
To set the remote to mode 3: press and hold both the i and BACK buttons for 3 seconds or until you see the green light blink on 1 and 2 (below the i and BACK buttons). The DStv Explora must be set up to "listen" for the correct mode. You can do this in DStv Central. Press the DStv button
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