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Ricoh sp 210su printer service call sc556 - Ricoh Office Equipment & Supplies

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SOURCE: Printer Ricoh sp 210SU service call error SC491 CAN U HELP MI PLS

panggil 911

Posted on Aug 19, 2018

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Unknown if this is the same model printer or not, as you question doesn't say.

You can add information to a question for free by using the Comment menu.

FIXYA is a free service. 6YA is a paid service as far as I know.

Printer Ricoh sp 210SU service call error SC491 using compatable cartridge...

Jul 13, 2018 | PRINTER Office Equipment & Supplies

1 Answer

Service call-sc491

Possible fixes from previous FIXYA question.

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For example, what model Ricoh printer is it?

Have you replaced toner recently? If so, was it Ricoh original or not?

Printer Ricoh sp 210SU service call error SC491 using compatable cartridge...

Jul 10, 2018 | Ricoh Office Equipment & Supplies

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Printer Ricoh sp 210SU "service call error SC491". using compatable cartridge instead of Ricoh original. Service centre suggests to change the cartridge to solve the issue. any idea else pl share me

SC491 on a Ricoh SP 210SU is a code for bias leak.

The machine detects that a bias leak has occured from the drum charge, development charge or transfer charge.
PWM signals are sampled at 20 msec. intervals. This SC is issued if 10 PWM samplings within 200 msec. are abnormal.

• HVPS (high voltage power supply) harness loose, broken, defective
• HVPS board defective
• AIO terminal defective (the terminal for the toner cartridge)
• Cycle the machine off/on
• Check all the harness connections of the HVPS
• Check spring-loaded AIO terminal installation behind the HVPS.
• Replace HVPS.

Usually this error is related to the cartridge. Some manufacturers of compatible cartridges will replace the cartridge with a new one.
At least they should give a discount based on how many pages that was printed before it failed.

I have not seen this problem with a new genuine Ricoh cartridge.
It is important that the cartridge is not refilled more then 3 times. There is no counter on this, and companies that refill cartridges they collect (with unknown number of cartridges) may have problems quite often.

May 11, 2017 | Ricoh Office Equipment & Supplies

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To reset fuser SC codes you need to enter Service Programme Mode and reset SP5-810 to 1, then turn the main switch off and on again. If you need help on entering SP mode etc. then take a look here.

Feb 27, 2012 | Ricoh Aficio AP3800C Laser Printer

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