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Shane Gervais Posted on Feb 26, 2020
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I have a Kenmore Elite Refrigerator model # 596.78533801. The display panel is blank. If I press any button, all lights on the display come on as long as the button is held. Is it the control board?

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Richard C Cohen

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  • Expert 171 Answers
  • Posted on Feb 27, 2020
Richard C Cohen
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Main board: WPW10310240 ~$238.00, dispenser display board 1: W10887844 ~$260.00, display board 2: W10763719 ~$160.00

OK...1st, did you have a power outage or brown-out(when the lights just dimmed or flickered) within the last 4-6 weeks? 2nd, how old is the unit--usually can be found on the barcode sticker inside the fridge at the upper left or right. I've seen this before. Without being onsite, it's hard to troubleshoot...when I've encountered this, it's been the main board, BUT, sometimes there can be a CASCADING FAILURE(where one board takes out another and so on especially if you've had power problems). You can take a $240 gamble and replace the main board--crossing your fingers that the display boards didn't get taken out. I noticed that when looking up the board numbers/prices, that one of the display boards was NLA--no longer available--BE CAREFUL making your educated decision. If the fridge is 10-15 years old, you need to consider options. Most modern appliances don't last more than that even if you take care of them--not written in stone, but.... I hope I've helped you. If you indeed have had power issues, consider installing a whole-house surge protector or having your power company install it(if they do that sort of thing) for a small monthly addition on your bill. It's worth a call to find out!!

Leroy Elliott

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  • Kenmore Master 425 Answers
  • Posted on Feb 27, 2020
Leroy Elliott
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Yes. bad control panel

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You can do this by:
Check the oven display to see whether the screen says "LOC." When "LOC" is displayed, the oven lock is activated and the door cannot be opened. You need to make sure it is locked so you do not mistakenly lock the door.

  • 2 Press and hold the "Stop" button on the oven control panel until "LOC" disappears from the display. Some oven models have a button marked "Oven Lock," which should be used instead of the "Stop" button.
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    The Er DH error code indicates the temperature sensor on the evaporator coil did not reach 50 degrees within one hour.
    This would indicate the control board did put the refrigerator through a defrost cycle.

    This problem could be caused by a defective relay on the control board, a defective defrost heater, a broken wire to the heater, or a stopped up drain on the defrost pan causing ice to form on the evaporator coil.

    Before replacing the control board, someone should remove the food from the freezer, remove the freezer drawer, and remove the evaporator cover to expose the evaporator coil, heater, and defrost sensor.
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    You can test the operation of the defrost system by pressing "Ultra Ice" and "colder freezer temp" for 3 seconds.
    The first time you press and hold the buttons the board will test the compressor, fan, and open the damper.

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    The second time you press and hold the buttons the board will test the compressor, fan, and close the damper.

    The third time you press and hold the buttons, the board will turn the compressor and fan off and turn the defrost heater on for around 25 minutes. This would let you know if the defrost system is working.


    http://knol.google.com/k/fixing-the-er-dh-code-on-kenmore-elite-trio#

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    This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

    Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

    Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

    Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

    Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

    These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

    NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

    If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
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    This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

    This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

    Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

    Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

    Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

    Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

    These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

    NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

    If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
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    The Er DH error code indicates the temperature sensor on the evaporator coil did not reach 50 degrees within one hour.
    This would indicate the control board did put the refrigerator through a defrost cycle.

    This problem could be caused by a defective relay on the control board, a defective defrost heater, a broken wire to the heater, or a stopped up drain on the defrost pan causing ice to form on the evaporator coil.

    Before replacing the control board, someone should remove the food from the freezer, remove the freezer drawer, and remove the evaporator cover to expose the evaporator coil, heater, and defrost sensor.
    The voltage to the defrost heater should be 120 volts ac.
    The defrost heater is part of the evaporator coil and is not replaceable as a separate part.

    You can test the operation of the defrost system by pressing "Ultra Ice" and "colder freezer temp" for 3 seconds.
    The first time you press and hold the buttons the board will test the compressor, fan, and open the damper.

    All displays should be on.


    The second time you press and hold the buttons the board will test the compressor, fan, and close the damper.

    The third time you press and hold the buttons, the board will turn the compressor and fan off and turn the defrost heater on for around 25 minutes. This would let you know if the defrost system is working.


    http://knol.google.com/k/fixing-the-er-dh-code-on-kenmore-elite-trio#

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
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