Question about HP Office Equipment & Supplies
The Print Head Error 0xc19a0020 is a very common issue on HP OfficeJet Pro 6830.
The error represents there is a print-head alignment problem or the internal printhead has electrically failed. Mainly this happens if refills or compatible cartridge has been in the printer.
Here are the few steps to Fix HP Print Head Error 0xc19a0020
Step1: Check Paper
Step2: Check Cartridge's Smart Chip
Step3: Printer Diagnostics
Step4: Try to unplugging the power cord of printer
Step5: Install Ink Cartridges
For more details check the link given below: http://www.hptechnicalsupportphonenumber.com/blog/how-to-fix-hp-printer-printhead-error-0xc19a0020/
Posted on Feb 17, 2020
SOURCE: My printer is out of
Here is the conversation from a tech. I had the same problem.
Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: screen says "support" R0631M
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Is the error message still being displayed on the printer?
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
Posted on Nov 21, 2008
I have the same problem. I replaced both printhead cartidges. The MC light stopped blinking, but the KY light kept blinking. I thought it was a faulty new KY ink cartridge. So I returned that cartridge and got a new one. Still the same issue. I called hp and they said the print head is bad now and all they focused on was trying to sell me a new printer. UG! I also heard wiping off the printhead with a dry cloth may help. Did you get yours to wokr?
Posted on Feb 05, 2011
SOURCE: Hp Business Inkjet 2800 printer
Did you check the connections in the carriage if there is little amount of ink on the contacts? if not then clean it well with a dump cloth and try to re-install the old printhead it will sure accept it. If not then the other way is to change system date of the printer first and then try again.
DO RATE MY SOLUTION
Posted on Jun 30, 2011
Unless you are VERY fortunate, replacing the print-head will almost certainly cost you more than replacing the printer, sad but true!
Posted on Jan 26, 2015
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