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If the unit is controlled by a remote, the symptom you are experiencing could be cause by a function only available on the remote. I discovered this with my Yamaha 5-CD disc changer. However, my unit doesn't have an integrated Stereo. Your unit may mean that the remote handles more features. Search for a button that says MODE or AUX. If you still have the User Manual with the system, check to see what these buttons describe as controlling which features. Check back with me.