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Just bought a brand new Onkyo DX-C390 and it will not recognize cd . No disc when I put cd in disc tray

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  • 159 Answers

If it can recognize some discs then that cd may be faulty, or if it is unable to see any discs then that unit has a problem.
You say its brand new, some machines have "transit screws" to remove but I did not see any mention in its instruction book.
So its possible the mechanism or laser unit is faulty or damaged in some way for that I would refer back to where you bought it or the service company for Onkyo, as you will be at risk if you tried to fix it yourself as you will lose out on warranty.

Posted on Feb 03, 2020

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4 Suggested Answers

ABRsvcs

  • 4234 Answers

SOURCE: onkyo 6 disc cd player onkyo DX-C390

The unit can not read the discs. It will search through all 6 positions then quit. Try opening up the unit and cleaning the lens using a cotton swab and alcohol. Update this with your results.
Dan

Posted on May 07, 2008

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Gerard

  • 211 Answers

SOURCE: Onkyo DX-703 CD tray engine tries to oepn but

Hi,

You're tray may be opened with a belt, maybe it's slipping over the plastic wheel.

Good luck,
Gerard

Posted on Jan 14, 2010

mlapres

Mike LaPres

  • 757 Answers

SOURCE: I have a onkyo tx sr304 and a onkyo 6 disc player

The only possibility that comes to mind is that it may be causing a short somehow when the carousel gets to that position, maybe a broken solder joint. Another possibility is that there may be a foreign object stuck inside the player such as another disc that lost it's position.

Posted on Feb 25, 2010

electrotech1

Veril Gillette

  • 1126 Answers

SOURCE: When I load up my

It will work after leaving it unplugged for 40Min.

Posted on Feb 09, 2011

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1 Answer

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Ronald, The unit would have to go in for service to have a technician release the CD. Thanks, FJD

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1 Answer

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Feb 25, 2011 | Onkyo DX-C390 6-Disc CD Changer

1 Answer

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Hello,that unit uses one laser and the tray brings each cd to that laser for it to be read.The fact that a particular disc is having problems leads me to believe the disc is at fault,look for scratches and/or fingerprints on its clear metallic side.

Feb 10, 2011 | Onkyo DX-C390 6-Disc CD Changer

1 Answer

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Hi,

You're tray may be opened with a belt, maybe it's slipping over the plastic wheel.

Good luck,
Gerard

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1 Answer

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2 Answers

Onkyo 6 disc cd player onkyo DX-C390


The unit can not read the discs. It will search through all 6 positions then quit. Try opening up the unit and cleaning the lens using a cotton swab and alcohol. Update this with your results.
Dan

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2 Answers

Onkyo DX C220


The little drive belt that operates the CD lift mechanism is likely busted. I just started looking for belts now.

Dec 29, 2007 | Onkyo DX-C390 6-Disc CD Changer

1 Answer

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Use a surge protection power strip (such as the Power Protect AV 600 by Monster Power).

This will elliminate erratic behaviour of the unit, since even minute fluctuations in the power source from unbridled house current will affect the sensitive internal components of the Onkyo DX-C390 6-Disc CD Changer.

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