How to update firmware in hp laserjet p2015 - HP Office Equipment & Supplies

Go to the HP website for your particular model and you will find a list of firmware that can be downloaded and also other options for loading the firmwre

http://www.brothersoft.com/hp-laserjet-p2015-357237.html
http://download.cnet.com/HP-LaserJet-P2015-Series-PCL6/3000-2116_4-131788.html
http://www.printcountry.com/drivers/HP_LASERJET_P2015_DRIVER_DOWNLOAD.htm
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1845561&prodTypeId=18972&prodSeriesId=1845551&swLang=8&taskId=135&swEnvOID=2093

PLEASE VOTE!

This is direct from the HP website. some files were renamed... it works!
ISSUE: During the LaserJet P2015 Series USB installation, the following error message is displayed: 'hpc20155.xml' on HP LaserJet P2015 Series CD is needed SOLUTION: The HP LaserJet P2015 EWS driver on Microsoft Windows Update and Windows Market Place Web sites is newer than the driver that is included on the product CD that shipped with the printer. Because of this. the Microsoft Windows (Found New Hardware Wizard) will install the driver from the web. Some file names are inconsistent between driver version 1.0.0.12 and version 1.0.0.10, including the hpc20155.xml file, hence the attempt for the driver to search for the hpc20155.xml file will fail, and prompts the error message. To resolve this issue perform the following:

1. Click the Browse button on the error message.
2. Browse through the CD to Drivers -> windows 2000_XP .
3. Select the file hppcp504.cab , and click OK .
4. The error message "The Software that you are trying to install has not passed the windows Logo Test " appears. Click Continue Anyway .
5. If the error message "hpc20155.xml on HP LaserJet P2015 Series CD is needed " appears again, follow steps 1-3.
6. The required files are copied, and the driver is installed and ready to use.

If the issue still persists then perform the following in the order listed before trying to reinstall the software.

1. Go to Start -> Control Panel -> System -> Hardware -> Windows Update.
2. Set the option to Never search Windows Update for drivers .

NOTE: It is important to re-enable the Windows Update function after installing the printer software, otherwise the updates for all the other software on this computer will be blocked. After disabling Windows Update, complete the following steps. Be sure to reenable Windows update after installing the software:

1. Disconnect the USB cable and remove the device listing from Device Manager
2. Go to Start ->All programs ->HP ->P2015 ->Uninstall , "OR" Go to Add & Remove and check for the P2015 and uninstall .
3. Then go to Printer & Faxes . Select the HP LJ P2015 icon and press the Delete button on the keyboard. After deleting the printer icon, go to File and Server properties . Go to Drivers tab and remove any P2015 drivers if listed.
4. Also delete the following files/ folders C:\program files\HP\toolbox Fx or P2015 C:\documents & settings\app data\tool box Fx
5. Run the scrubber.exe . Find this on the cd X:\utils\ccc\scrubber.exe & scrubber.ini NOTE: The Scrubber utility can also be downloaded from the web if the original installation CD is not available. However, it is only available as part of the full software installation package named hp_LJ_P2015_Full_Solution_AMWE.exe on hp.com . Once the files are extracted to a folder just open the util folder then the ccc folder and the scrubber.exe file will be visible.
6. Paste these files at the following path and run the scrubber.exe C:\windows\system32\
7. Empty the recycle bin
8. Turn the printer back on.
9. Now install the printer software again. Connect the communication cable to the PC and printer when prompted during the installation.

hi there,
Is the drivers of P2015 correctly installed on vista? If yes then you have to check your printer USB cable. Try to change it and see the result.

Good luck

Try going to www.hp.com click on "drivers and software" enter your printer model number and download the software from there.

Hello,

It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.

Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

On right hand side of the printer there is small a small plastic panel once you will remove that panel than you will see a slot to insert memory module and you can install the DIMM which inclue fonts and latest firmware.

I just ran into the same problem. The computers on the network that were running XP were showing the printer as "Ready", but all of the computers running Vista were showing the printer as "Offline".

After trying a number of solutions that I found on other message boards, I accidentally discovered that the problem was an IP address conflict. It seems that the server changed the address on the printer, which didn't bother the XP machines but brought the Vista machines to their knees.

Press and hold the blue button (HP called it the "Go" button) for 5 seconds, which will print a configuration report. In the TCP/IP section you will see the IP address for the printer. Next, open the Printers window, right-click on the P2015 and click Properties. Click the Ports tab. Find the port that is checked and click the "Configure Port..." button. If the "Printer Name or IP Address" field differs from the IP address on the configuration report, change it to the one on the report. It took a few seconds after hitting OK for the computer and prrinter to link up again, but that solved the problem for me.

Sounds like you need a new formatter board, you could verify this by swapping it with the good printer