There are a few possible reasons why your watch is not working:
- The battery is dead (sometimes even new watches have a dead or dying battery in them).
- The plastic piece between the crown and the watch case
was not removed (this protects the battery from wearing down until you
receive the watch).
- You bought a watch with a damaged movement or somehow damaged the movement through usage and it just
will not work period so you may have to return it, exchange it, or have
These are the 3 reasons why your watch could not
be working. The reason will fall into one of these 3 categories, so I
hope this helps!