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Lon Nitschke Posted on Dec 23, 2019
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HP Office Jet 6968 Paper jam Says: Remove rear access panel to clear any paper. How? Have opened every visible access. No paper evident. Closed & start over. Same message appears.

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Leroy Elliott

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  • HP Master 425 Answers
  • Posted on Dec 24, 2019
Leroy Elliott
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Probably a switch is knocked off its mount

5 Related Answers

Anonymous

  • 25 Answers
  • Posted on Jul 08, 2008

SOURCE: Paper jam in HP 4255 office jet all in one printer

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.

  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

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Thomas F. Schneider

  • 2715 Answers
  • Posted on Jan 04, 2009

SOURCE: Paper Jam detected. None found.

Here is the Xerox support page for your printer. It even has a movie on removing paper jams.
http://www.office.xerox.com/perl-bin/product.pl?page=sprt&product=8400&country=United%20States&language=en#_manuals_and_documentation_

Anonymous

  • 1 Answer
  • Posted on Feb 03, 2009

SOURCE: back cover open message on brother mfc 7820n

Had same problem. Closer inspection revealed bit of paper out of sight. Removed the toner cartridge and worked to free torn paper. Then restart. Hope it helps.

pineworks

Clive

  • 4362 Answers
  • Posted on Feb 27, 2010

SOURCE: MX860 error message reads: ''Rear cover - The

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Anonymous

  • 1 Answer
  • Posted on May 25, 2010

SOURCE: I got a paper jam. I can not get to the paper. I s...

I removed the cartridge, pulled out the skewed paper and it ripped leaving a very small piece behind. This continued the notice 'paper jam'. I had to remove the two side springs, remove the two star headed screws nearby the springs and prise up the grill to remove the paper shred. Replace everything and the error message is gone and printer normal.

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0helpful
1answer

How do i remove the cover on the exit rollers to remove a jam

To remove a paper jam from the exit rollers of a printer, you'll typically need to access the jammed area by opening the printer's covers. Keep in mind that the process can vary depending on the printer model and brand. Here are general steps you can follow to remove the cover and access the exit rollers:
  1. Power Off the Printer: Before attempting to remove any jams or open the printer covers, make sure to turn off the printer and unplug it from the power source to avoid any risk of electrical shock.
  2. Open the Printer's Top Cover: Most printers have a top cover that can be easily lifted to access the internal components. Look for a latch or release button on the printer's top cover and gently lift it up to open.
  3. Locate the Jammed Paper: Once the top cover is open, carefully inspect the printer's internal area, especially around the exit rollers, for any visible jammed paper. If you find the jammed paper, gently grasp it and pull it out in the direction of paper movement to avoid damaging the printer.
  4. Check the Rear Cover (if applicable): Some printers have a rear cover or panel that allows access to the exit rollers and other internal components. If your printer has a rear cover, you may need to open it to clear the jam completely.
  5. Remove Paper Trays (if necessary): If the jammed paper extends into the paper trays, you may need to remove the trays to access and remove the jam more effectively.
  6. Clear Paper Path: Ensure that all remnants of the jammed paper are cleared from the printer's paper path. Check for any small pieces of paper that may have torn during the jam and remove them as well.
  7. Close the Covers: After you have successfully removed the jam, close all the printer covers securely. Make sure they are properly latched to ensure the printer functions correctly.
  8. Power On the Printer: Plug the printer back into the power source and turn it on. Perform a test print to verify that the paper jam issue has been resolved.
0helpful
2answers

How you resolve your paper jam issues in your HP Printer?

Here is a solution for paper jam issues in your HP printer. There are eight solutions to solve this problem.
    ·Turn the printer off and then on again.
    ·Clear the jam from the rear of the printer.
    ·Clear the paper jam from the paper trays.
    ·Remove the paper jam from the carriage path.
    ·Clean the rollers.
    ·Clear the paper jam from the automatic document feeder.
    ·Perform a power reset.
    ·Service the printer.

    To Turn the printer off and then on again:
    ·First you have to Press the Power button off.
    ·And then wait for 60 seconds.
    ·Again to press the power button on the printer.
    ·Load Letter or A4, unused, plain white paper into the printer input tray.
    ·On the printer control panel, to touch the Right Arrow to display the second navigation screen.
    ·Now select the Setup icon.
    ·Select the Down Arrow to click the Reports.
    ·Now touch the Printer Status Report. The self-test report prints.
    If you have any issues to resolve your paper jam issues in your HP Printer call this toll free number +1-800-836-3987 or visit our blog oj6830.


0helpful
1answer

Paper jams at toner cartridge, printer service maintenance kit installed

Paper Jam clearing: copy and paste the link in your web browser...I used to work with these printer's..when they work great, when they don't, not so great..

https://www.manualslib.com/manual/949165/Hp-Laserjet-5000.html?page=84

Clearing Paper Jams If the printer's control panel displays a paper jam message, look for paper in the locations indicated in Figure 22, then see the procedure for clearing the paper jam. You might need to look for paper in other locations than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the top cover area.When clearing paper jams, be very careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional jams. If paper jams are a recurring problem, see page 78.(A paper jam message might also display if the rear door is open.)

The top cover of the printer must be opened and then closed to clear a paper jam message.Paper jams can occur at the following locations:Output areas(top and rear)Go to page 75.

Loose toner might remain in the printer after a paper jam, but thetoner should clear after a few sheets are printed.
3helpful
2answers

Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.

Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.
1helpful
2answers

Error e03, but there is no jammed paper

E, 0, 3
Paper Output Tray is closed / Paper jam


Summary
If the Paper Output Tray is closed, open it. The machine resumes printing.


If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.
E, 0, 3
Paper Output Tray is closed / Paper jam


Summary
If the Paper Output Tray is closed, open it. The machine resumes printing.


If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.
E, 0, 3
Paper Output Tray is closed / Paper jam


Summary
If the Paper Output Tray is closed, open it. The machine resumes printing.


If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.

Techbelkin
1helpful
1answer

My brand new hp 8500 wireless office ink jet printer say open the carriage access door clear the jam. We took the small 2 ink cartiages out and put them in again and this keeps come up.What do we do now?...

Why are you taking out the ink cartridges??
The message says to open the carriage access door and clear the jam. The printer thinks that paper is stuck in the paper path, see if you can find it. I believe that there is also a rear door on that printer, remove it and look inside.
1helpful
1answer

Paper jam on office jet G55 hp in a hard to reach location.

in rear of HP printers there is an access (clip on plastic plate) you should use to remove paper shads or jams. Pulling paper out from front may harm the printer. Open back and attempt removal of jam.
83helpful
1answer

Cant figure out how to open Tray 1 to clear paper jam

Leave Tray1 closed. Remove tray 2. Push down on green arrows visible after removing Tray 2. You should see the jammed paper on the plastic tray which becomes accessible after pushing down on the green arrows.
1helpful
2answers

Paper jam in HP 4255 office jet all in one printer

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
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