I got an Aspire One netbook from Acer. I had encountered some virus so I need to set the computer to "restore system to factory default". I click the icon "Acer eRecovery Management" then the "Empowering Technology" window pop up. But when I click "Restore" - no response - no freeze. I click "Restore system to factory default" - no response - no freeze. I click "close" - OK, click "minimize" - OK. So now I cannot "Restore system to factory default". Please help!

Instructions
Click "Start" and select "All Programs."
Click "Acer Empowering Technology," then "Acer
eRecovery Management."
Click "Acer eRecovery Management" in the Acer bar
that appears on your desktop. The "Acer eRecovery Management" window will open.
Click the "Restore" button.
Click "Restore System to Factory Default." Click
"Yes" to confirm. The system will restart and reset itself to factory settings.

The Acer Aspire line of netbooks have two methods to restore the computer to a working state: System Restore, an application included with Windows, or Acer eRecovery Management, a proprietary application that is packaged with Acer PCs.

If errors appear when running Windows, or if the computer begins to behave strangely, first run System Restore to determine whether reverting the PC to a previous state fixes the problem.
If the problem remains unresolved, or worsens, you can use Acer eRecovery Management to format the hard drive and reload the Acer Aspire netbook to its factory state.

Navigate to the "Start" menu. Select the "Control Panel."
Type "restore" into the Search box.
Press "Enter" then select "Restore Your Computer to an Earlier Time" from below the "Action Center."
Click "Open System Restore."
Click "Next" on the "Restore System Files and Settings" screen.


Select a restore point that was created when the computer was functioning properly. Click "Next," then click "Finish."
Click "Yes" to confirm.
Windows will perform a system recovery on the Acer Aspire One.

Acer eRecovery Management

Turn on the Acer netbook. Hold down the "Alt" and "F10" buttons simultaneously on the boot screen to load Acer eRecovery Management from the recovery partition.


Select "Restore Operating System to Factory Defaults" from the options.


Click "Next" to recover the system to its original state.


Acer drivers and Manuals downloads
http://us.acer.com/ac/en/US/content/drivers

The Acer Aspire One is a netbook, not a laptop.
A netbook is a smaller, scaled-down version of a laptop. It does not have the memory capacity or graphics of a regular laptop.
It also lacks a CD drive, which means you cannot restore the Acer Aspire One with restore discs. Instead, the netbook has a built-in factory restore feature.
You can reset the Acer Aspire One to factory settings just using your keyboard.
Only restore your netbook to factory settings if you cannot fix the problem any other way.
Save any files or folders on your Acer Aspire One with flash drives.
Drag and drop files onto the icon of your flash drive.
Go to Start > Restart to reboot your netbook.

Hold down Alt and F10 when you see the Acer logo on the screen.
The recovery menu will load.
Hit Enter and then Next to see your recovery options.
Choose Factory Restore to set your netbook back to factory settings.
Follow the instructions on the screen.
Choose your time zone and language when the customization menu appears.
Reboot the netbook when you are prompted.
Restore your saved files from the flash drive.
or
When a vital file becomes corrupted, it might be necessary to restore a computer to its original factory settings.
This process also cleans up the hard drive and removes old programs that can make a computer slow and unresponsive.
But, because restoration wipes away all files you have installed or created, it should be a last-ditch effort in trying to repair a computer.
If you have reached this point with your Acer laptop or desktop, the manufacturer provides a utility to restore the factory settings.

Open the Windows Start menu by clicking on the icon in the lower left corner of your desktop.
Click All Programs, then the Acer folder.

Select Acer eRecovery Management to open the utility.
If a Windows prompt asks for permission to run the program, click Yes.

Click the Restore button in the pane on the left side of the program window.
Click Completely Restore System to Factory Defaults.
Select the Yes option in the dialog box that asks you to confirm the action, and click Start.
Click OK in the second confirmation dialog box to restart the computer.
Click Next in the warning window that appears after the computer reboots.
This confirms that you realize restoring the computer deletes any data stored on your hard drive.

Click Next again in the Restore Destination window, and click OK in the popup that gives you one last warning about deleting your data.
The restoration process will begin.

Click OK when the utility lets you know that the restoration is complete.
The computer will restart, and Windows will finish the recovery process.

http://acer.custhelp.com/app/answers/detail/a_id/12869/kw/factory settings/related/1

aspire netbook to factory defaults Save any files or folders on your Acer Aspire One with flash drives. Drag and drop files onto the icon of your flash drive. Go to "Start" > "Restart" to reboot your netbook. Hold down "Alt" and "F10" when you see the Acer logo on the screen. The recovery menu will load. Hit "Enter" and then "Next" to see your recovery options. Choose "Factory Restore" to set your netbook back to factory settings. Follow the instructions on the screen. Choose your time zone and language when the customization menu appears. Reboot the netbook when you are prompted. Restore your saved files from the flash drive. or Click on the Start menu. Then, select all programs, Acer Empowering Technology and Acer eRecovery Management. If this is the first time you have opened the program it will prompt you to set up a password and create a backup CD. Click the Restore button and select the option that reads "Restore system to factory defaults". Wait for the computer to finish the restore process and reboot. Restoring for the Boot Screen If your computer will not boot up properly, you can attempt to reach the restore option by pressing the Alt button and the F10 button at the same time. When the eRecovery menu appears, choose "restore system to factory defaults". Wait for the recovery process to complete and the computer to restart Hope this helps.

Save any files or folders on your Acer Aspire One with flash drives.
Drag and drop files onto the icon of your flash drive. Go to "Start" > "Restart" to reboot your netbook. Hold down "Alt" and "F10" when you see the Acer logo on the screen. The recovery menu will load. Hit "Enter" and then "Next" to see your recovery options. Choose "Factory Restore" to set your netbook back to factory settings. Follow the instructions on the screen. Choose your time zone and language when the customization menu appears. Reboot the netbook when you are prompted. Restore your saved files from the flash drive. or Click on the Start menu. Then, select all programs, Acer Empowering Technology and Acer eRecovery Management. If this is the first time you have opened the program it will prompt you to set up a password and create a backup CD. Click the Restore button and select the option that reads "Restore system to factory defaults". Wait for the computer to finish the restore process and reboot. Restoring for the Boot Screen If your computer will not boot up properly, you can attempt to reach the restore option by pressing the Alt button and the F10 button at the same time. When the eRecovery menu appears, choose "restore system to factory defaults". Wait for the recovery process to complete and the computer to restart
If you need more help with this post a reply

Hope this helps.

On help and support menu, type restore system. You will get an option to what date your OS will restored. Make sure you decide the correct date ( when the OS is still working fine). Key in the date ( or choose the preset date) the enter. Wait for process done completely. Your OS should be restored now.

Not sure what you mean by back to zero. If you want to restore it to its factory default condition, then do the following which will not only clear all user data but remove any malware or viruses. Before starting the procedure, make sure the netbook is plugged into its AC adapter to ensure the restore to factory default condition proceeds to completion without being interrupted by low battery.
1. On power-up while the Acer logo is showing...
2. Press and hold down the Alt key then press the F10 key repeatedly
3. Screen should then indicate starting the Acer eRecovery Management environment.
4. Wait until eRecovery has loaded and its menu asks How would you like to restore
5. Click on Restore system to factory default
6. Once retore is complete, the system will restart Windows for setting up its configuration

Hi you should be able to do the following, if not you will need an external CD drive & recovery disk.


1. Consider what data you still need from your Acer Aspire One's hard drive. Save the files to an external USB device.

2. Restart the Acer Aspire One's operating system. Wait for the Acer logo to appear on the LCD screen.

3. Press the "Alt" and "F10" keys at the same time to bring up the recovery menu. Press "Enter."

4. Click "Next." Follow the prompts that appear on the screen to restore the operating system back to factory settings.

5. Use the drop-down boxes to select the time zone and language information for your Acer Aspire One. Restart the netbook when you are prompted to finish restoring the computer.

6. Connect the external USB device to your Acer Aspire One and transfer the data you saved earlier back to the netbook.

Warning:
It is possible to delete the hard drive partition that has the recovery tool.

If your Acer Aspire One no longer has the recovery partition, you will need
to acquire an external USB DVD drive and then contact Acer for a recovery DVD.
Connect the USB drive to the netbook's USB port and then insert the recovery DVD in the drive.

Hope this helps.

Hi,

With Acer One's there is usually a hidden partition that will allow you to recover the operating system to factory defaults without the use of a flashdrive or a CD/DVD drive.

To recover the operating system please follow the below instructions carefully.

Consider what data you still need from your Acer Aspire One's hard drive. Save the files to an external USB device.

Restart the Acer Aspire One's operating system. Wait for the Acer logo to appear on the LCD screen.

Press the "Alt" and "F10" keys at the same time to bring up the recovery menu. Press "Enter."

Click "Next." Follow the prompts that appear on the screen to restore the operating system back to factory settings.

Use the drop-down boxes to select the time zone and language information for your Acer Aspire One. Restart the netbook when you are prompted to finish restoring the computer.

That should be it. All you have to do from there is restore any files you backed up before the recovery.


If there is anything else please post back.



Regards.

1. Consider what data you still need from your Acer Aspire One's hard drive. Save the files to an external USB device.
   

2. Restart the Acer Aspire One's operating system. Wait for the Acer logo to appear on the LCD screen.
   

3. Press the "Alt" and "F10" keys at the same time to bring up the recovery menu. Press "Enter."
   

4. Click "Next." Follow the prompts that appear on the screen to restore the operating system back to factory settings.
   

5. Use the drop-down boxes to select the time zone and language information for your Acer Aspire One. Restart the netbook when you are prompted to finish restoring the computer.
   

6. Connect the external USB device to your Acer Aspire One and transfer the data you saved earlier back to the netbook.
   

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309