The CIS is defective please replace if not then replace the BiCU is malfunctioning.
SOURCE: error
I do not recognize either of these codes (187 or 387) as part of the Aficio 2015 error list.
If the code is displayed on the screen, physically TURN OFF the copier with the main switch (red switch), wait 10 seconds and turn it back on. If it's an erroneous error, this should reset the error code. NOTE: THE ERROR CODE MUST BE DISPLAYED FOR THIS TO WORK.
SOURCE: sc code
Go to sp mode press Clear Modes 107 and press Clear Stop for four seconds. Screen will change enter to SP Modes. enter 2109-1 and execute. then enter 2109-2 and execute. That should do it.
SOURCE: how to make reset for sc 542 for richo aficio 410
That code requires going into the SP (Service Protocol) mode. If you have the service manual, it will tell you which buttons to press to enter it and to exit service mode. Once you enter service mode, power down the printer. If that doesn't reset, you have to go back into service mode, go the the SC/Fuser reset SP and once executed, power down then restart. Hint: you have to go to "SERVICE" then 1 will display. Press the right arrow key until you reach "5" then press the OK button. You can then right or left arrow until you find the reset SP. Good Luck.
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