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Frank Clark
Frank Clark Posted on Sep 18, 2009
Answered by a Fixya Expert

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HP Laserjet 5000 moved and now says offline

HP Laserjet 5000 on a network. Was working fine, had to move it. Now it seems OK but shows status of Offline on computer (Printer says Ready). I have tried the data jacks and they are live and computers connected to same jacks connect. Have also tried a different cable. Nothing was changed except the location in the same room and network(and it was off for a few days while we moved).

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  • Frank Clark Sep 18, 2009

    Some more info --- we tried to ping the IP address for the printer with no luck.

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1 Answer

Anonymous

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  • Expert 112 Answers
  • Posted on Sep 18, 2009
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Please verify the workstation (or server) is not set to "use printer offline", I also suggest trying to ping the ip address of the printer or trying to access the webinterface of the printer by going to printers ip address in a web browser.

Please let me know if this fixes your problem or if I can be of further assistance. Thank you.

  • Anonymous Sep 19, 2009

    Please run the Self-Test on the printer. You will get a printout and look for the following items:


        IP Address: let's verify you and the printer are using the same address.

        TX Packets/RX Packets (or similar): let's see if the printer is sending and receiving packets. Neither of these values should be 0.
    If you've still not determined the problem, you'll need to verify the cabling - get a long cable and plug the printer into a jack where there is a functional workstation or plug in a functional workstation to the jack where the printer is located. Verify the connection at the switch - try a different port.

    Please keep me posted on your progress.


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4 Related Answers

A

Anonymous

  • Posted on Apr 04, 2009

SOURCE: printer status offline needs to be online

Do you mean it says "offline" under the printer icon in your PC's printer dialog box?
Right click it , then select "use printer online".

Please let me know

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Anonymous

  • 731 Answers
  • Posted on Jan 11, 2009

SOURCE: Can't print because of Error-offline status.

Hi

To fix the problem permanently try the below solution, you will not experience this anymore.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for what location says, Eg -LOCATION : HP photosmart C6100

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Thanks
Riz

Anonymous

  • 1 Answer
  • Posted on Apr 07, 2009

SOURCE: Printer status offline

There is a firmware update for this problem. Check out this link:
http://www.hp.com/pond/firmware/hidden/P2015FWUpg20080312.html

xptareq2000

Tareq Bin Mostaq Mostaq

  • 1449 Answers
  • Posted on Aug 17, 2009

SOURCE: HP Color LaserJet 2605dn is ready - but folder

it is problem your printer driver is not properly install or data cable is unpluged

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