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ray gallant

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Posted on Oct 14, 2019


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My paperwhite won't turn on even after a charge

You may have a bad cord or need a new battery. when you charge does the light come on? If not you have a bad charge cord. Any similar USB cable will work. Try charging again.
Does the light change from yellow to green; which indicates a full charge but still won't work? I'd suspect a bad battery. You can order one from Amazon or may find one at a battery store or Best Buy. Take the kindle along with you to make sure you get the right one.
I've had my paperwhite about 5 years, charge at least once a month and have had no problems.

May 28, 2016 | Amazon Kindle Paperwhite

1 Answer

How to get started on a new account for kindle paperwhite

Kindle Paperwhite is associated with Amazon Account. You will need to create new Amazon account and follow the steps in this link to register your new Kindle Paperwhite with Amazon.

Jan 27, 2016 | Amazon Kindle Paperwhite

1 Answer

Does kindle paperwhite have a replaceable battery?

go to and see how to replace the battery, and to order the part, it is replaceable

Jan 01, 2016 | Amazon Kindle Paperwhite

1 Answer

My paperwhite will not charge

Try it on another charger... If that does not resolve the issue look at installing a new battery. Instructions at link eblow

good luck

Jun 14, 2015 | Amazon Kindle Paperwhite

1 Answer

Cannot get my kindle to charge, just the screen with writing images appears

So when you try to turn it on, all you get is the "writing image". Even after trying to charge it overnight, I assume.
So my son's Paperwhite had the same trouble. I thought that it was not taking a charge but when I plugged the charging cable in , the charging light would be on next to the on/off button.
If this is the same situation with you , then you will need to get to the battery to disconnect it for a few seconds then reconnect it. I included a couple of links to YouTube vids that will explain how to get the Paperwhite dissasembled to get to the battery. You'll might want to skip forward at some parts since the video is teardown and review of the Paperwhite. Just go to the sections you need to get to the battery.

This will show how to tear down and reassemble but vid quaility is not as good.

If you don't see the light turn on next to the on/off button when you are charging it or if your Paperwhite does not turn on after disconnecting and reconnecting the battery, you'll need to replace the battery. You can look for it on amazon or ebay.

Oh after disconnecting and reconnecting the battery, don't put it back together right away. Press the on/off button for a few seconds to see if it turns on. The on/off button will look like a copper bump near the charging input. You can see it on the first YouTube vid if you fast forward to 7min 50secs.

Hope this helps...

Mar 23, 2015 | Amazon Kindle Paperwhite

2 Answers

My kindle paperwhite does not appear to be charging, do I need to replace the battery

I don't think the paperwhite has a user replaceable battery. I would try a different charger first.

Mar 23, 2015 | Amazon Kindle Paperwhite

1 Answer

When will my Kindle Paperwhite need a new battery and can i purchase a new battery

I've had a paperwhite for 2 years without any problems. As soon as the low battery comes on I plug it in to recharge. Don't plug it in for just a few minutes, anytime you think it's getting low. Best thing is to charge any of todays electronics is to fully charge it and wait until it says low battery to recharge. Then charge it fully and continue the same way. Batteries last longer that way. As to where to get it and how to replace. Check Kindle user info or contact the help desk.

Aug 11, 2014 | Amazon Kindle Paperwhite

1 Answer

My battery is only lasting a few hours on my kindle paperwhite

Maybe the battery is now aged and become old so it is not lasting its usual time.

Jul 28, 2014 | Amazon Kindle Paperwhite

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