Question about NorStar T7208 Corded Phone

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Need to reset my voicemail password without original password

The password for the voicemail on my Nortel T7208 has been lost through previous users, I was wondering if anyone had a solution to reset this password so I have access to my voicemail.

Posted by chazelwood on

  • Anonymous Mar 12, 2014

    how to reset voicemail message and password for retrieval

  • Anonymous Mar 29, 2014

    i want chnage password

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1 Answer

terry gormley

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  • 52 Answers

To reset password on any tel set go to main set and press feature 983 this gets you in to programming you need a password and default password is normly
120000 for 2 digit locals and 1020000 for 3 digit locals etc.enter this password and press ok go in to
mbox type in mailbox press change , press reset password. hope this works

Posted on Nov 24, 2009

  • 2 more comments 
  • rdhanekula Jan 05, 2011

    I tried the feature 983 on my T7208 but get a message "Not allowed" please advise. we have 4-digit extensions

  • Adam Jun 19, 2013

    I received the same message, but was able to access the feature from a different phone. My problem was the password. It did not accept the 1020000.

  • Adam Jun 19, 2013

    I received the same message, but was able to access the feature from a different phone. My problem was the password. It did not accept the 1020000.

  • Adam Jun 19, 2013

    OK, that wasn't supposed to post twice... Anyways, we have four digit extensions, so should I add another '0' to the password? Not at the phone that will let me access the programming right now, so I can't just try it out.

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1 Answer

How to program nortel T7208 to have feature > 981 with an "other" option


After entering the mailbox access F981, press "#", the display should change from Pswd: to Log:. Now, enter the alternate mailbox number followed by the password for that box and "#". The remainder of the prompts should be the same as accessing the 'native' mailbox.

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I'm locked out of the voicemail feature and I can't find a way of activating a new password to pick up messages. It's a Nortel T7208 system. Has anyone any ideas?


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


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Access voicemail from Nortel T7208


Have you set up the voicemail before?

OK, from your set;
-> dial FEATURE 9 8 1 (this is the code to get you to the voicemail)
-> then your passcode, if you never set up the voicemail, the temporary password is 0 0 0 0 (four - zero's).
-> if this is a new installed voicemail, the telephone system will tell you al that you need to initiate the voicemail box.

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