Sounds to me like you may need to turn off the 'Smart Sound' feature as this sometimes malfunctions causing the sound to turn down to almost nothing, and sometimes nothing at all. 'Smart Sound' is a feature that keeps a units volume from going way up when commercials come on... A lot of advertisers have it set to where their ads are broadcast a bit, sometimes quite a bit louder, that the normal broadcast, they do this to ensure you hear their ads... Hope that's all it is, Best of luck!
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