The paper is jammed and torn off and completely stuck in the fax machine. How do I get it to release -- I have done everything the manual suggests but to no avail.

You may have a blocked paper sensor. Check the path the papaer would follow and located the sensors. Check them for dust or torn paper. The machine will not print until the jam error is cleared. If disconnected from power too long jobs in memory may be lost.

To remove the paper jam, follow the procedure---
1. Open the front cover.
2. Remove the cartridge.
3. Open the face up cover and push down the green paper release levers on both sides of the face up paper output.
4. Hold sides of the jammed paper and carefully move it inward then gently pull out.
5. Remove if any paper bits present near the rollers.
6. Don?t pull the paper upwards but straight between the rollers.
Please check page#62 for details in the manual---
Canon Super G3 Fax

hi did u have cheq all the paper path sensors may be any one of them stucked or may be if you have old machine may you have clean whole paper path sensors thanks

A jam sensor may be stuck by a paper scrap. Try manually pushing a sheet of paper through the machine IN THE DIRECTION IT IS NORMALLY FED. This may force out any stuck scraps. The jam sensors are usually located where the paper feeds and where it exits the machine. Also, make sure ALL ACCESS PANELS YOU OPENED TO CLEAR JAMS ARE CLOSED PROPERLY. Otherwise, the jam code will not clear.

there is a little white piece of plastic that gets stuck when you put in or take out toner catridges when not in the right position it cause that notification thank you again

in entry slots please check of any foreign object droped inside(like pins-small pieces of torn paper)-check also proper actuation of paper detecting micro switches and its lever(not broken)-move the lever with your hand and confirm it is move freely motion-and make cleaning to this area with air cleaner or soft tissue cloths.

1-fan the papers many times befor you put in the machine.
2-keep the paper inside its cover in dry place.
3-check for any foreign object droped in paper path(pins-a small pieces of torn paper).
4-check for good condition of paper detecting switches in paper path inside the machine.

If there is no paper jammed inside the machine, then look at the "paper out" roller, this is the last roller in the paper path. I would suspect it is out of alignment.

please confirm that no foregin object droped inside like (stapler-pins)--confirm that paper jam switch in good condition and it is lever not broken and can move in free motion.-chek for small pieces of torn paper and clean the paper path.

You have a stuck sensor.

Open the rear door and make sure there is no paper in there.

Remove your toner from the drum and make sure there are no bits of paper stuck under the toner cartridge.

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Look inside the drum chamber for the little plastic levers that actuate the sensors. Make sure they move back and fourth freely.