Scanner will not initialize

If 22 is blinking in the Scanner LCDThe Transparent Materials Adapter (TMA) may be attached incorrectly or is broken.

1. Disconnect the scanner power cord.
2. Disconnect the TMA cord from the scanner.
3. Verify there are no bent or broken pins in the cord plug of the TMA. If the cord has bent or broken pins, it will be necessary to contact HP .
4. Reconnect the TMA cord to the scanner.
5. Perform a self-test on the TMA. Click here for instructions to do a self-test on the TMA (bps05670) .
6. Check that the TMA is properly positioned on the scanner glass; either reposition the TMA in the positioning plate or reposition the positioning plate on the scanner glass.
7. Reconnect the power cord to the scanner.
8. Attempt to scan.

If 22 "The scanner could not scan" displays on the screen and the Transparent Materials Adapter (TMA) is being used

1. Disconnect the scanner power cord.
2. Disconnect the TMA cord from the scanner.
3. Verify there are no bent or broken pins in the cord plug of the TMA. If the cord has bent or broken pins, it will be necessary to contact HP .
4. Reconnect the TMA cord to the scanner.
5. Reconnect the power cord to the scanner.
6. Perform a self-test on the TMA. Click here for instructions to do a self-test on the TMA (bps05670) .
7. Attempt to scan.
8. If the scanner still does not function, follow the instructions for resolving USB initialization and related communication errors (bps03850) .

If 22 "The Scanner could not scan" displays on the screen and the TMA is not being used

1. Disconnect both the scanner power cord and the USB cable.
2. Perform a self-test on the scanner if it has a built in self-test. Click here for instructions on performing a scanner self-test (c00030441) .
3. If the scanner passes the self-test, reconnect the USB cable and attempt to scan. If the scanner fails the self-test, it will be necessary to contact HP.
4. If the scanner still does not function, follow the instructions for resolving USB initialization and related communication errors (bps03850) .

Thank you for writing a complete question that we are able to understand. It's nice to see a well worded question on here for a change.

To answer your question, this sounds like either a driver or firmware problem with the scanner. You can download the latest driver for your scanner from the HP support site here (click here) and download the available firmware upgrade for your scanner as well from the same location.

I would check to make sure that you have the latest driver first, and install that first if you do not. Then I would install the firmware upgrade immediately after, since it seems to fix the error that you are experiencing:


"Scanner hangs and does not respond when scanning many pages from the flatbed."


Good luck and thanks again for the well worded question!

• After you reset the scanner you have to initialize it again.
  

1. 1. Power the scanner off and on.
   
2. 2. Press and hold the "TUNE/CLEAR" key and stick the end of a paperclip in the reset hole and hit the rest button.
   
3. 3. Now remove the paperclip off the reset button and wait for the display to turn back on.
   
4. 4. Now release the "TUNE/CLEAR" key.
   

• The scanner is no initialized and ready to be programmed again.
  

• Now program the scanner.
  

1. 1. Press "PGM" key.
   
2. 2. Now enter a channel you want to store a frequency.
   
3. 3. Press "PGM" again.
   
4. 4. Now you will be on that channel.
   
5. 5. Now enter the frequency you want to program and don't forget the decimal.
   
6. 6. Now press the "ENT" key.
   

• Repeat steps to program more frequencies.
  

• Hope this helps.
  

First check if the scanner is working in 'offline' mode by 'counting' a few pages.
Connect to the comp, if SCSI is the interface, you need to start the scanner first, if USB you can connect the scanner even after comp powering on. If the scanner is not recognised, reinstall driver software and scanning software.
S. Mohan, Chennai, India

uk model drivers side look under dash near accelerator pedal -white plug

Hi there, you are very near in the solution. Just today i solve the same problem manually. When the system ask this message "where I want the image saved " 1st select the path -- My computer/C:/program file/HP scan jet/ select here the Scanner Icon and press Ok. I mean just follow the location of installation file of your scanner. After that scan the image or else , you will get the success. Thanks & waiting for your success feedback.

your operating system probably crashed. you can goto the UT Starcom website and download the operations system. make sure you select the proper carrier. it is a very simple process that will show you step by step on how to re-flash your software. it will erase everything on the phone and put it back to factory settings. if it is a sprint ppc6700 feel free to call us or stop in our store and we will take a look at it for you. 317.337.0030 M-F 9-6 Sat 11-2

it is always handy to state the brand and the type of connection when referring a fault.
if its USB the check in ctrl panel DEVICE MANAGER if there is a yellow exclamation mark.
same for serial ...against the scanner

if this exclamation is there it means that it does not recognise the scanner and will need to be reinstalled.
check that the serial plug is on firmly, both at scanner and computer, dont just look... undo and reseat on both. Ensure the POWER plug is connected firmly and that it IS switched on.. try something else in that plug and see if it works.

simple things are often overlooked and users thinking technicians are just stupid to ask these questions, but 9/10 it is the simple thing that causes the problem.

ou need clean install . disconnect scanner remove all software in the add/remove area and go to device manger and remove scanner form list. then install software first,rebot, before installing scanner.should work then and for technical support contact us at http://tinyurl.com/mtgjzz

just had the same problem, check the connection going into the top part of the scanner at the back and restart which ever program your using... got mine sorted