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My books will not open on my kobo book - Tablets & eReaders

Posted by joy barnes on

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3 Related Answers

Joel Harrison

  • 37 Answers

SOURCE: I want to download books onto my cruz but everytime I try to sign in it wont let me. do you know why??

Did you make the account on your computer or on the device? If on the device try logging in on the computer. If it doesn't log in on there then attempt to recreate the account. If you cannot I would suggest contacting customer service.
If you are unable to log in to either service and you can log in online you may want to delete them and go back into the market to download them again. Obviously make sure you are connected to the internet.
A generic fix that should be done is to restart the device.
Finally I would look into rooting the device and flashing the ROM so that you can try some other software for reading. Although both KOBO and Borders are nice alkido reads all formats including PDF's.
I personally don't use kobo or borders but you may need the desktop versions installed to have them link to your account.
Hope something here helps, you can follow up with some more information or troubleshooting you've done which will help the community in assisting you.

Posted on Nov 06, 2011

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bigt83053

bigt83053

  • 16 Answers

SOURCE: Problem with internet connection says when I connect my KOBO to computer and cannot sync any books. Kobo charged and can't access KOBO on computer

It could be several things. But you may need to delete Kobo and reload the app. I have had to do this on some of my programs. Your books are on the net, so they won't be lost.

Posted on Aug 02, 2014

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john h

  • 23438 Answers

SOURCE: I purchase a book and it’s n on my Kobo

notify seller

Posted on May 21, 2018

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Fixya does not sell you anything. You need to get with tech support for whatever site you are trying to order your books from

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Assuming the book is in .mobi format, use a program like Calibre to re-format the book to .epub format. (Open Calibre, then add the .mobi book to the Calibre library, then convert it to .epub) Then use this same program to send it to your Kobo.
(If the book is already in .epub format, you obviously don't need to re-format.)

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My kobo is frozen on starting sync won't turn on or off


Note: If your Kobo device has been physically damaged, it is no longer covered by Kobo's limited warranty. On a Kobo eReader, a physically damaged screen will look like it's been shattered, or you may see vertical or horizontal lines on the screen with a frozen image. If you haven't dropped or damaged your Kobo eReader, but are experiencing issues, try the steps below in the order suggested.
  • Turn your eReader off and then on again.
  • If your screen is frozen, slide the power button to the right and hold it for 10 seconds. Your eReader should turn off.
  • Turn your eReader off and charge it for at least four hours. Note: Your computer should be turned on while you are charging your Kobo eReader.
  • If your eReader isn't charging, try using a different Micro USB cable or a different USB port on your computer. Note: If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
  • If you're having trouble while reading a book on your Kobo Aura H2O, Kobo Aura, Kobo Aura HD, Kobo Glo, or Kobo Mini: tap the centre of the screen to bring up the Reading Menu, tap the > Home icon to return to your Home screen, then open your book again.
  • If you're having trouble while reading a book on your Kobo Touch: press the Home button and open your book again.
  • Try a basic reset.
  • If you're still having issues, consider a factory reset.
  • If you're unable to reset your device, please contact Kobo Customer Care

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Kobo account login


talk to customer service for KOBO. You may have bought a book in the wrong format for you reader. Also contact the place you bought the book from for a refund.

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You may need to delete KOBO and re-install the app. Your books will be saved because they are online.

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My kobo wont open the book, keeps loading but does not open


Does your Kobo turn off and on normally? Or is it stuck loading the book and totally not responding? If so, reset your Kobo. Look on the bottom edge of the Kobo - see the little pinhole? Stick a paper clip into there until you feel it push against a little switch. Remove the paper clip.

Is the Kobo working, but simply can't open a book? If it's only affecting a particular book, try deleting it and downloading it again.

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After factory reset of my kobo glo, I couldn't get back my books that I ?


First make sure your books are really (still) in your account. Log into Kobobooks.com and check your library. Here's a direct link to the library page: Sign in to Kobo with

If you don't see your books there, you didn't buy them under that user account, or they're been removed from your account. Call Kobo support in either case.

If the books are there, make sure your Kobo eReader is also logged in using the same account. To do that,
1 - Open the menu
2 - Tap Settings
3 - Tap Account

Under 'Signed in as', you should see your user account. If not, tap in Sign in and log in. After that you can sync your library with your Kobobooks.com account from the menu again.

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