HP DeskJet 5550 InkJet Printer Logo
Posted on Sep 15, 2009
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Top light blinking, will not print

The top light keeps blinking and the printer will not print. I have tried turning the printer on/off and have re-installed the ink cartridges, but it still doesn't print. There is no paper jam. Can someone please help me???

1 Answer

Cindy Wells

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  • HP Master 6,688 Answers
  • Posted on Sep 15, 2009
Cindy  Wells
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I believe that the top light is the low printer cartridge signal. Did you replace the cartridge or just take it out and reinstall it? Did you use a new HP cartridge or refilled cartridge?

Try a new ink cartridge from HP and double check that you have the correct cartridge for your printer. If that doesn't solve the problem, contact HP.

Cindy Wells

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hello!

You will see 3 led lights on the printer. They will blink continously if:

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1. Verify that the correct print cartridges are installed.
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The printer apear to be dead!

Buttons and lights on the printer Two buttons and three lights are located on the front of an HP Deskjet printer.
  • The lights tell when the printer is working or when it needs attention.
  • The buttons help control the printer.
Buttons and lights Purpose c00123886.jpg POWER button and light Push the POWER button to turn the printer off and on. When lit, the light shows that the printer is turned on. c00123889.jpg RESUME button and light The light blinks when there is a problem with paper. When the problem is corrected, press the button. c00123892.jpg Print cartridge light The light blinks when there is a problem with a print cartridge. When the problem is corrected and the top cover is closed, the light will stop blinking. Troubleshooting blinking printer lights Blinking lights Reason c00123895.jpg

All lights are off. The printer is off (asleep).

Press the POWER buttonc00123886.jpg to turn the printer on.

The printer should turn on automatically when a print job is sent to it. c00123898.jpg

The POWER (top) light is on. The printer is idle.

The printer is ready to print a document. c00123900.jpg

The POWER (top) light is blinking. The printer is busy printing.

Allow enough time to print. When a document has many fonts or graphics or uses complex color such as a color photo, it takes longer to begin printing. c00123902.jpg

The PRINT CARTRIDGE (bottom) light is blinking. Possible causes:

  • The front cover is open. Make sure the front cover is completely closed.
  • The print cartridge is missing. Make sure the print cartridge has been installed correctly.
  • The print cartridge is broken or incompatible. Lift the front cover, and wait for the print-cartridge cradle to slide out. Check the part numbers on the print cartridge:


Black: 51645A

Color: C1823D,

If the print cartridges are compatible and correctly installed, they may be defective. Try replacing the print cartridges.

If none of the above suggestions fix the problem, and, if the error message still occurs, it may be a hardware failure. Call the HP Customer Support Center.










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