The drain at the bottom of the freezer under the coils is clogged. Remove Icemaker if you have one, remove bottom floor of freezer, remove back panel of freezer. Use hairdryer to melt ice. ALL ICE MUST BE REMOVED. Use hot water and a turkey baster to get ice out of drain hole located about middle under coils. Be patient, do not chip ice with sharp tool. After ice is removed pour hot water down drain hole. Water must come out in drain pan under refrigerator(you may have to take front grille off to get to pan)
If Ice returns after a few weeks, you need to look at defrost thermostat which is usually clipped on cold coil at back of freezer. This part or the defrost timer could be defective.
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