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My LaCie 4TB d2 Thunderbolt USB 3.0 External Hard Drive won't turn on and my iMAC does not see it. It's not the power switch since I keep it on 24/7

Posted by Jerry on

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Anonymous

  • 1 Answer

SOURCE: lacie d2 external drive

I support the comments of (fire sine) I have the d2 120gb Lacie and it was down for two years.  I took it to my apple guys and they said that I needed to go to a data recovery service which would cost a gang of money.  Come to find out, when I decided to update my internal hard drive on my Mac Pro, I had to buy a SATA, IDE, USB 2.0 adapter to back up the internal and transfer to the new internal. Long story short, something said, Hey try and open the Lacie and bypass the board in the enclosure and connect directly to the Western Digital drive inside.  AND WHALA! I got my info, so all I need is a new enclosure.  

Posted on Jan 08, 2008

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Anonymous

  • 1 Answer

SOURCE: Problem with LaCie 500 GB d2 Quandraq

Contact Lacie support for a new power supply. I had the same problem, contacted Lacie support, they sent me a new power supply with power cord and all is well now.

Posted on Jan 31, 2009

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rolando ingking

  • 832 Answers

SOURCE: imac is not detecting my LaCie External Hard Drive

Do you have a CD disc software installer of your external hard drive (F.A. Porshe 160GB).? If you got it, you must reinstall it, so that your Imac can detect it. Otherwise, find it at the internet and download it.
The power failure could have damage some stored data about your External Hard Drive in your Imac. That's why, you have to reinstall it. Send us your e-mail comments for us.

Posted on Oct 17, 2009

SOURCE: When I turn on my

If the device doesn't show up in Mac System Profiler at all or as an unknown device:
The symptoms indicate there is a problem with the drive, how it is connected, or with the computer used for troubleshooting. The next best step is to change physical variables, and find a simpler problem than a broken product.

  • Change the data cable (USB, FireWire, Ethernet, etc.) A failure in the cable can cause this issue.
  • Change the external power supply or cable. If possible, obtain another power cabling to see if the problem is in that component. On drives that are powered via USB or Firewire, try using the included power sharing cable and connect it to another port.
  • Change the computer you are using. Computer problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worthwhile test. Try it on a friend's computer and see if it works fine.
If the tests above don't help, it's possible that the drive was either dropped while running, had a hard drive 'head crash' or the circuitry inside the drive is fried.
Hope this helps!

Posted on Jun 20, 2011

ray188921

ray188921

  • 2 Answers

SOURCE: lacie hard drive won't turn on

My 1TB Lacie suddenly won't power up (no sound, no blue light). It turned out that I might have worn out the on/off switch over the seldom-use 4 years of usage. I push and flip the switch multiple times, and the Lacie came back to live and mount normally. I will just leave it at the On setting and simply pull the power cord when i want to switch it off.

Obviously, Lacie failed to do QA on the on/off switch because my 4 years usage did not totalled to more than 10 on/off per month.

Posted on Jun 13, 2012

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When I came back from holidays, the battery on my APS surge protector had died. I got a new surge protector: problem is, now my LaCie extreme d2 isn't seen on my desktop, so I can't back up. The blue light...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.


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Check with LaCie's support site at http://www.lacie.com/us/support/ and it's a good idea that you write down the serial number of your external disk.

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1 Answer

1 TB Esata/FireWire400/USB 2.0 disk problem, one flashing light


have you checked the output on the power adapter when you plugged in? if not, there is no hard reset for the drive. you just have to isolate the board on you external hdd.

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1 Answer

I cant see my external lacie hard drive on my mac. Was part of an ethernet network and able to use ok by 2 imacs and p. All of a sudden not visible anymore.


Just contact www.lacie.com great support. their answer for my drive was to upgrade the drive version and to reboot the drive. Maybe the last thing is enough. For me it worked.

If necessary update driver http://www.lacie.com/nl/support/drivers/driver.htm?id=10156

Follow the procedure below to reset the Network Space to factory defaults:
  1. Move the power switch to the OFF position. Wait for the drive to shut down.
  2. Turn ON the drive.
  3. Within about 3 seconds, flip the switch OFF and On several times.
  4. Immediately turn it ON
If the light flashes quickly, the unit is resetting itself. Attempt to connect to the drive again after about 1 minute using the default username and password (by default, they are both admin.)

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1 Answer

LaCie d2 200GB on my Pc (windows xp) via USB 2.0 doesn't show


the situation here is ahppening to all external sata or Esata drives what happens is the external closure has a usb controller when this dies the drive doesn ot spin up or does not reconise simple solution buy a external drive encloser and transfer the drive to it and that will work. thanks and please rate.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

Nov 24, 2009 | LaCie d2 (300769) 200 GB Hard Drive

1 Answer

Imac is not detecting my LaCie External Hard Drive


Do you have a CD disc software installer of your external hard drive (F.A. Porshe 160GB).? If you got it, you must reinstall it, so that your Imac can detect it. Otherwise, find it at the internet and download it.
The power failure could have damage some stored data about your External Hard Drive in your Imac. That's why, you have to reinstall it. Send us your e-mail comments for us.

Oct 17, 2009 | LaCie Design by F. A. Porsche 160 GB Hard...

1 Answer

Lacie hard drive won't turn on


My 1TB Lacie suddenly won't power up (no sound, no blue light). It turned out that I might have worn out the on/off switch over the seldom-use 4 years of usage. I push and flip the switch multiple times, and the Lacie came back to live and mount normally. I will just leave it at the On setting and simply pull the power cord when i want to switch it off.

Obviously, Lacie failed to do QA on the on/off switch because my 4 years usage did not totalled to more than 10 on/off per month.

Mar 09, 2009 | LaCie (301074) 80 GB Hard Drive

1 Answer

Problem with LaCie 500 GB d2 Quandraq


Contact Lacie support for a new power supply. I had the same problem, contacted Lacie support, they sent me a new power supply with power cord and all is well now.

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1 Answer

External hard drive


500Gb Lacie D2 Quadra with the same problem of flashing led and not mounting on the desktop (Mac G4 Mirror), traced to the power supply (57w) going down on power, both 12v and 5v supplies are available but the main power to run the drive drops to below an adequate output, hence the clicking and whirring evident from the drive with simultaneous flashing led.

Testing with another Lacie power supply (250Gb D2) this time a 34w unit got the drive up and running, however, and this is the reason for this post, this lower power PSU failed a week later whilst waiting for a warranty replacement from Lacie (5 weeks and still waiting for the new PSU from them. they have no stock)

Message for all Lacie D2 users, check the power supplies first, test with another Lacie PSU, do not run the drive on a lower rating (34w) PSU it will fry it and leave you with another failed power supply.

If you are in a tight spot use the temporary power supply to move your data to another drive and get the correct 57w power supply before running the drive again.

Don't do as I did assume any Lacie power supply will run any Lacie hard drive, they won't, fortunately I had a second back up, but am 2 drives down and no new PSU's available to buy anywhere.

Try and purchase another spare 57w power supply, something all D2 users should do for long term security, as these do not seem to be very reliable and getting warranty support from Lacie on these is currently impossible.

The lack of 57w power supplies from Lacie and its distributors across the world is surely a warning to be noted!!!!!!

Buyers beware!

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