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Posted on Sep 14, 2009
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I have a Kenmore Elite microwave oven... 69-65e05590-000637. We noticed that it would not heat food or liquids... played with the power level a bit and it started to heat again...then a day or two later we started to smell something like burning wires while heating some food. Any help appreciated.

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  • Master 4,088 Answers
  • Posted on Sep 14, 2009
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Is this oven still under warranty? If so, take advantage. If not, remove the power plug and the case. Short out, with a screwdriver, the large can-shaped capacitor with two terminals sticking out. Check the wiring and circuit board for signs of burning. If everything looks ok, remove the thin sheet metal wave guide that sits above or beside the microwave energy port into the cooking cavity. Under the sheet metal, there is a metal fan-like device called a 'stirrer' that has a plastic bearing. Remove this stirrer and smell the bearing. If it smells like the burning wire smell, replace the stirrer. You can buy it through 'Sears Parts' online.

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Kenmore elite microwave not heating

This a common issue and caused by one of three things, magnetron, "heats food" cracked high voltage diode, and a shorted high voltage capacitor.
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I can adjust the power level so that circuitry seems to be ok. The longer water boil time could be partially due to the colder winter temperature of the inlet water. We'll just cook the food a bit longer as long as the magnetron is still working.
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Sounds like the magnetron has failed. This is the component that produces the microwaves that heats the food.

The cost of the magnetron is about 95% of the cost of a microwave oven. Most people don't, for this reason, replace the magnetron, they replace the whole oven which is probably what you will end up doing.

There is a possibility that the circuit that provides power to the magnetron is faulty and you need to take it apart, find the proper electrical leads and test them with a volt meter. To do this you have to remove it from its mounting and take it apart. It is a fairly lengthy process however.


Benjamin
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Doesn't heat food or liquid.

Sounds like the magnetron has failed. This is the component that produces the microwaves that heats the food.

The cost of the magnetron is about 95% of the cost of a microwave oven. Most people don't, for this reason, replace the magnetron, they replace the whole oven which is probably what you will end up doing.

There is a possibility that the circuit that provides power to the magnetron is faulty and you need to take it apart, find the proper electrical leads and test them with a volt meter. To do this you have to remove it from its mounting and take it apart. It is a fairly lengthy process however.


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Kenmore Elite taking long time to heat items

This is most likely a failing magnetron.

If it's less than 5 years old, Sears/Kenmore should cover the part, but you would still have to pay for a service call.

If you or someone you know decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

We're happy to help and we appreciate your thoughtful rating of our answer.
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I'm assuming that it doesn't microwave either. If it does...then the heater is bad. Sears parts sells them. Second guess is a blown fuse or thermosensor. Inside the pad housing, locate the internal fuse and replace it if blown. The thermosensor is a black plastic bit about the diameter of a dime and 3/8 inch thick and clamped to the side of the unit inside the control area. Test it for continuity and replace if open. If not either of these, then you have power supply issues or control panel problems. My bet: the heater blew out. Often, this is caused when you heat greasy foods.
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PROBLEM MAY BE A RELAY ON THE CONTROL BOARD OR MAY BE A LOOSE WIRE FROM THE HV TRANSFORMER CKT.
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