I think you should use the LAN port not the internal modem. LAN port or ethernet uses 8 wire cable versus 4 wire cable on internal modem that usually uses only two of the line.
Just for an input.
First make sure your using the correct LAN cable between the two devices, if that is correct make sure that your Local area connection is Enabled by right clicking on the connection in the / control panel / Network connections / Local area connection. If it is enabled try to disable it then reenable.
Please dont connect a cable modem to an internal modem.
These are not the same types of device.
you need to connect from the cable modem to the ETHERNET port.
They look similar but ethernet is slightly larger.
Dont use a telephone cord for the ethernet connection it is the wrong one.
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