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Master
525 Answers
- Posted on Sep 14, 2009
Re: I cannot print right now the printer tells me that...
Read carefully this document from HP it will help you.
Solution
When the directions below ask you to remove the cartridges for a
procedure, make sure to complete the procedure and reinstall the
cartridges within 30 minutes. The ink in the cartridges can dry in the
nozzles if the cartridge is outside of the printer for too long.
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Remove
both cartridges (even if the message indicates only one cartridge). See
your printer's manual or help files for specific information on
removing and inserting cartridges. Most HP printers must be turned on
to remove the cartridges.
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Unplug the printer.
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Inspect the cartridges:
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If the cartridges are new, make sure the protective tape has been removed completely.
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Make
sure the cartridges are not damaged. If the copper-colored electrical
strip is torn or punctured, the cartridge must be replaced.
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Make sure the cartridges are compatible with the printer. See the manual for a list of compatible cartridges.
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Reinstall the cartridges.
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Make sure each cartridge is in the correct slot.
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Make sure the cartridge is snapped into place and the latch is closed.
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Close the front cover and plug the printer back in.
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If the steps above have not solved the problem, follow the procedure below to wipe the cartridge contacts.
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Remove
both cartridges. See your printer's manual or help files for specific
information on removing and inserting cartridges. Most HP printers must
be turned on to remove the cartridges..
-
Unplug the printer.
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Wipe the copper-colored electrical contacts with a clean, dry, lint-free cotton cloth.
WARNING:
Be careful not to touch the nozzle area. The illustrations below show
nozzle and contact locations for some representative cartridges.
Figure 1: Cartridge nozzles and contacts
1 - Nozzles
2 - Contacts
Figure 2: Cartridge nozzles and contacts
i cannot print right now the printer tells me that - c00059237.gifrc="/uploads/images/c00059237.gif" alt="c00059237.gif" class="h_mi" />
1 - Nozzles
2 - Contacts
If
your cartridge doesn't look exactly like one of the illustrations
above, locate the contacts by looking for an area with a number of
small copper squares. The illustration below shows some representative
cartridge contacts.
i cannot print right now the printer tells me that - c00059238.jpgure 3: Cartridge contacts
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Reinstall the cartridges, close the front cover, and plug the printer back in.
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If the steps above do not fix the problem, follow the procedure below to clean the electrical contacts more thoroughly:
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Gather cleaning supplies:
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Clean distilled water. Use bottled or filtered water if distilled water is not available.
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Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
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Remove both cartridges.
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Unplug the printer.
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Lightly moisten the lint-free cleaning material with clean water.
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Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
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Using
a new swab, clean the electrical contacts inside the printer, in the
carriage. The illustrations below show contact locations for some
representative carriages. If your carriage does not look like either of
the pictures below, try to locate copper contacts inside of the printer
that would touch the contacts on the cartridge when the cartridge is
installed.
i cannot print right now the printer tells me that - c00059239.gif
Figure 4: Carriage contacts
Figure 5: Carriage contacts
- Allow all the contacts to dry for at least five minutes, or dry them with a clean swab, then reinstall the cartridges.
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Close the front cover and plug the printer back in.
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If the steps above have not solved the problem, repeat them.
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If
the error still occurs after repeating all the steps, replace the
cartridges. If you have already replaced the cartridges once without
solving the problem, click the link below to contact HP. The printer
may need to be serviced.
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