Question about Samsung Office Equipment & Supplies
Printer work fine only scanner not working says scanner not connected
The latest driver for your scanner needs to be installed on your PC.
Posted on Sep 14, 2020
Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.
All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.
Well on the off chance your using windows the same applies - delete the old software on your computer and follow the steps above. The version number you will need depends on what OS but just make sure it is the most recent and you should be fine.
Posted on Feb 28, 2008
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.
Posted on May 21, 2008
You need to connect to this printer with a Win 7 Driver installed on the Win 7 machine, and when you finish that, install. Then Go to printers>>ADD PRINTER. When the menu comes up, select, Connect to a NETWORKED Printer, basically navigate to the printer and select. Now Before you can do that,you MUST, be on the Same Workgroup, Must Have a Login Password, Must Have a PC Name. On the Printer, on XP. Sharing MUST be enabled on Printer, also there MUST be a Printer NAME too. After you have st all that up, do as I initially said, install the Win 7 driver, find printer, login, and you'll be printing in no time.
www.microsoft.com/windowsxp/.../networking/.../honeycutt_july2.mspx How to link above, below is a troubleshooting link.
Above Drivers for printer GET ALL scan manger too Get FULL Version and install.
Posted on Apr 14, 2010
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