Solis Palazzo - stuck in descale mode?

you need to descale the machine as per instruction

Hi Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it's self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don't turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and push the water button on the right. It will light(very dim), then open the steam knob again/ The red light will go out and it will start to heat and your ready to go.

Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it's self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don't turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.

Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it’s self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in a glass of warm water then add to 32 to 48 oz in your water tank. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water, open the knob on the right again to prime and when the red light goes out, your ready to go.

HI When was the last time you descaled? This can have a temp lowering effect if you don't descale on a regular basis. Program you water hardness so its set on 4. This will tell you when you have to descale. Descals is not the same as cleaning. Its a special acid that disolves the deposits inside the boiler.

HI
Did you push the water button, before you opened the knob? When you finished descaling did the lights change? On any compact machine you need the let the pump stop on its own. Then go to the next part, rinsing. Again letting the machine stop on its own. Pump will stop and the lights will change. Once the machine has finished rinsing. You will have a steady water light and a blinking green light. Put your tank back on with fresh water, then push the water button(far right), then open the knob for water. The red light should go out, and the machine will heat again.

HI
There could be other things wrong but usually when the water temp goes down, its because you are starting to get scale build up in the boiler. This insulates the water from the heat. What do you have your water hardness set on. It should be set on the max, with all the lights lit. Check it by pushing and holding the small cup and water buttons. While holding them down, turn on the machine. Release the buttons and your ready to program the machine. Water hardness. The pre-ground button sets the water hardness. Push the pre-ground button (scoop) and the lights at the top of the panel should light up one at a time from left to right.. Always set the hardness to the max. Turn on all the lights on top. The machine will tell you when to descale. It’s better to descale more often than not enough.
Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it’s self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.

CHECK UR MANUAL FOR RESETING THE UNIT

Hi,

try to run a new descaling to see if it works normal again.

/Mirran

The machine is still stuck in the descaling cycle. You must open the steam valve and let all the liquid drain from the tank. This takes approx. 45 min. because it comes out intermittenly. After this is complete all the front buttons will flash. Close the steam valve, rinse the tank, then fill it with fresh water. Open the valve again and let all the water drain from the tank again. This time it will only take a couple of minutes. After it has completed close the valve and the machine will return to normal operation.