No, usually the scanner failure is not a driver issue. The scanner light bar may be jammed or the light isn't heating to a high enough temperature (so the light is dim). The calibration may be faulty or there is an electrical fault in the scanning mechanism.
The usual checks are to unplug the all-in-one when it is on. Unplug the power cord from the printer and the wall outlet. Wait 30-60 seconds. Reconnect the power cord - preferably to an wall outlet that isn't shared via a power strip or other multi-outlet adapter. Plug the power cord into the printer. Turn on the all-in-one and wait to see if the error recurs. Try making a test copy or scan.
If the problem recurs, you can try the Windows OS based Print and Scan Doctor. See the link here:
https://support.hp.com/us-en/document/c00587971 . Again check if the scanner works.
With nothing on the scanner glass, lift the scanner lid a bit then watch to see the scanner bar moves when you ask it to scan or copy. If the scanner bar isn't moving, the all-in-one needs to be serviced. If it is under warranty, contact HP. Otherwise, decide if you wish to have HP service the unit. You will need to pay shipping and a diagnostic fee. The diagnostic fee will be applied as a deposit if the all-in-one is fixed by the HP service department after they give you the diagnosis.
I hope this helps.
Cindy Wells
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