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I have an EM10 that I just bought 2 weeks ago and after doing a defrag it now says the main motor stalled and it is making this horrible sound. I am searching online for parts and I can't find any. I have found that the customer support really sucks for the husqvarna huskystar machine.
They occasionally need oiling. You should have received a tube of oil when the machine was purchased. If you don't have any, try to find Tri Flow oil available at bicycle shops or Amazon.com. If you are unable to find it, you can use machine oil but not 3n1 oil. These are excellent machines and I still have mine. It may be well worth having it serviced at an authorized husqvarna viking dealer.
You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com Good luck.
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