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What happens if you dial 102? If it rings the receptionist, then you probably just have to reprogram the button. Without picking up the handset, press PROGRAM, the button marked 102, and dial 1 102 STORE then PROGRAM.
Now the button will dial 102.
If that doesn't work, check to see if 102 can be dialed from another phone. If they all go to 119, then someone set call forward at 102. It cancels with a 790 code on the intercom at 102.