Question about Xerox Phaser 8550/DT Thermal Printer
First you need to find out why its offline, it could be the printer is off or the connection to the network or computer is unplugged or loose or just a wacky problem when there is a power outage from time to time or you changed some settings and never reboot your computer.
Try going to Start > Printers and Faxes > Right click on the Phaser printer to check the status there and right click > properties >Ports tab > select your printer and then configure port. a port settings window should open which displays the printers name and IP address. You can also find the IP address on the control panel on the printer scroll down to Information > Printer Identification and the IP address and other printer info should be displayed there.
Copy the IP address and paste it in the browsers address bar and check the status of your printer there, check if there are any jobs waiting to print, try clearing all of them, check the status page to see if there are any issues such as low ink, etc.
After running thru trouble shooting options and help menus there if all else fails, restart your printer by powering down, do the same for your computer and restart them both. I've had these issues before and sometimes just a reboot will correct itself.
Posted on Jul 22, 2010
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