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Check that 'Prevent Media Removal' is disabled Check the Support Ticket Device Analysis for indications of a stuck tape Run the L&TT*** "LTO Stuck Tape Test" Try a normal eject operation--Make sure that you allow up to 10 minutes for completion Perform an Emergency Unload Reset the drive to reset the drive firmware Use Library and Tape Tools (L&TT) to Upgrade your Firmware ***Download LTT from www.hp.com/support/tapetools
I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.
If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.