Norstar compact plus- can't get line access

I've just replaced an aged norstar unit in a large private house with a compact plus (System version SP:30AYF07 GP4) and an NTB30AAAA analogue trunk. There are no other cards bar an old NTBB30AF which is not used as it does not offer Caller ID, and the software card. The whole system works really well BUT I cannot get an outside line at all, the signal is fine and strong if i wire a phone to the amphenol plug in the unit. I cannot access the profile programming on this board using feature **profile and config code which then just logs out of programming. All the jumpers on this analogue line card are set to the lower position. We keep getting "No dial tone" message on the phone. I Really dont want to run costs up so any help would be appreciated.