KitchenAid KEBC107 Electric Single Oven Logo
Posted on Sep 08, 2009

Superba convection oven probe display problem

2007 KitchenAid Superba wall convection oven, Model KEBS177SWH00. It's worked fine till now. I turned it off to reset the dehydration function to run overnight. Suddenly it said, "Enter Probe Temp Or Remove Probe". (We've never used the probe.)

I tried plugging the probe in and then removing it. Plugging probe in, leaving it there with door closed, removing it. Setting probe temp, turning oven on, turning oven off. It won't let me do anything else. Meanwhile my half-dehydrated tomatoes will be rotting overnight.

I suspect that moisture from the tomatoes shorted the probe socket. If that's the case, we can live without the probe, but how do we reset the display? There is no "cancel" button, only "start" and "off".

How I wish they still made basic ovens that you turn on with a mechanical dial!

9 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 2 Answers
  • Posted on Sep 29, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Feb 13, 2008
Answers
2
Questions
0
Helped
28823
Points
9

I had a similar problem today with my KitchenAid Superba wall convection oven (2002 model). I was roasting tomatoes at 225 degrees F for 3 or 4 hours when the control pad changed and showed that the probe was in use (never have I used it and had to look for it). I, too, tried to plug in the probe and take it out, but nothing changed. My worry was that I could no longer use the timed bake function. After trying to reset by turning off the oven at the breaker, with no change, I turned on the oven to 400 F and left it on for 10 - 15 minutes hoping that the high temperature would dry out whatever moisture that must have gotten in the place where the probe connects. Then I turned it off and just waited. After a half hour or so the control pad cleared and nothing showed (that is what you want when the oven is off!). Everything is back to working now.

  • Anonymous Nov 01, 2011

    We had same problem resuting from roasting tomatoes at low temp. Tried the 400/15 minute trick and it worked as well! Must have been the moisture. Now doing the auto clean for good measure.

×

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Nov 06, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Nov 06, 2011
Answers
1
Questions
0
Helped
20857
Points
3

Had the same problem with my 2011 KitchenAid Superba Convection oven after baking two large cut-up pumpkins for 1 1/2 hours, which generated lots of moisture in the oven and in the room.
Then, although I was not using the probe, the oven showed the message: "Enter Probe temp or remove probe." I, too, turned the oven off and on, tried plugging and unplugging the probe, tried actually using the probe (unfortunately in a glass of water, thus worsening the moisture problem.) We cut the power to the oven, but when it was back on, the oven still showed the same message.
Finally, I found this series of posts, ran the oven at 450 degrees for 20 minutes (just to be sure!) and 10 minutes after turning the oven off, the message disappeared. Whew! Thank you!

Ad

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Nov 14, 2012
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Nov 14, 2012
Answers
1
Questions
0
Helped
20857
Points
2

Good luck with this. Shortly after purchacing mine mine started scrolling "enter probe temp___ or remove probe. This was after I had shut off the oven and cooking complete. In some cases I had not even used a probe. Tried to correct by inserting the probe and removing...no help...tried shutting off the breaker to the ovens and try to reboot...same message reappeared. Tried to enter a Temperature but say for 325 it would not let me put in but two numbers 32.would not take the 5. Under warranty the wiring harness, control board probe jack and who know what else was replaced. No problems for over 2 years and now it has started doing it again!!! Usually if left alone it will clear itself after about 3 hours. HOWEVER on one occassion it cleared itself and oven was off but strated scrolling again on its own then cleared it self again after an hour. PROBLEM WITH THIS IS WHEN THIS IS HAPPENING THE OVEN IS NOT OPERABLE. I DO NOT THINK KITCHENAID EVEN UNDERSTANDS THIS!!!!!!!!!!!!!!!!!

Mark Anderson

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Dec 31, 2022
Mark Anderson
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Dec 31, 2022
Answers
1
Questions
0
Helped
20857
Points
7

My kitchenaid wall oven was throwing a probe error. After disconnecting the probe connection socket and then removing it from the connector on the control board, it was still throwing a probe error. After taking a look at the control board I found a number of cracked solder connections including one on the temperature probe connector pins. I reflowed the solders to repair the cracks and the probe error went away.

  • Mark Anderson
    Mark Anderson Dec 31, 2022

    After unplugging the probe socket and removing it from the control board I was still getting a probe error. Further debugging found multiple cracked solders on the control board including the pins on the temperature probe, which could create an unusual resistance across the connector. I reflowed the solders to repair the cracks and the probe error went away.

×

Darlene Lapatka

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Nov 21, 2020
Darlene Lapatka
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Nov 21, 2020
Answers
1
Questions
0
Helped
20857
Points
4

These posts were very helpful. I first searched the troubleshooting section of the manual, but nothing insightful. Came across these posts and decided to try. In my case, set oven initially to 325 as I wasn't given able to increase passed this. Ran for 10 minutes while "probe in" message was blinking and then after 10 minutes or so I was able to increase to 450. Ran for 5 minutes and probe in message disappeared and oven is working now. I've never used the probe.

Josephine Formato

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on May 31, 2018
Josephine Formato
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: May 31, 2018
Answers
1
Questions
0
Helped
20857
Points
4

How do you unlock control five seconds

Alan Welsh

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Loyalty:

Visited the website for 30 consecutive days.

Dedicated:

Visited the website for 20 consecutive days.

  • Contributor 1 Answer
  • Posted on Apr 05, 2015
Alan Welsh
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Loyalty:

Visited the website for 30 consecutive days.

Dedicated:

Visited the website for 20 consecutive days.

Joined: Feb 13, 2010
Answers
1
Questions
4
Helped
20857
Points
3

FYI --- your oven does NOT have to even come with a probe, probe hole, or anything. Somehow the moisture COMBINED with normal cooking contaminates like smoke residue gets into the circuitry on the board itself OR the probe wiring harness/plug and then fools it into thinking that the probe is present. MORE OFTEN, I think that the problem may NOT be the probe socket, but the board itself. If you notice, almost NO ONE complains about the problem for at least six months, after replacing or getting a new oven. It take OVEN USE to create the smoke components that must be added to the moisture, which, by itself, will not cause the problem. So, the more you cook, the more often you will see the problem. Even the self-clean feature might add to the smoke, and cause problems sooner.

The reason this happens when cooking is this: All the probes at room temp have a very high resistance. You can provide a high resistance circuit, just from moisture and contaminants. This circuit can be created on the board itself, OR the probe hole / socket / wiring harness (if you have one). Contaminants and THEN add moisture and this provides a connection, even without the probe. You have just told the oven computer that you have inserted a probe with a resistance of about ? 38,000 ? ohms. (not exact, but when heated, the probe goes to ~ 100-300 ohms.)

I think the fix for this is to trace the probe leads from the harness plug on the board to the microprocessor, (you can Google to find the right Plug # number). Then CUT the trace on the circuit board as close to the microprocessor as possible. Worst case, cut the lead off the microprocessor and then put a spot of glue on it to keep the moisture from touching that pin.

SADLY, the true "fix" would have been to use three, instead of two wires, just like they do with your headphone jack. It opens and closes a connection simply by inserting ANYTHING, including a toothpick. Since this is a known problem, and KitchenAid has chosen the remove any references to the problem, I'm guessing they did this to remove any plausible admission that they knew of the problem. They didn't fix it because it was either too much trouble or expense to fix, (which might involve a recall), or profited in a number of ways. Incompetence is most always the case, rather than conspiracy, but someone could and should and probably could hold their feet to the fire and force them to pay for service calls to correct this problem retroactively.

  • Alan Welsh Apr 05, 2015

    I know this, since the first oven baffled me. I replaced it with a new oven, which worked fine until I used it for a few months, and then did a lot of cooking with moisture. After reading about the problem from many sources, and fixing it via drying it out (I do NOT even have a probe hole!), it worked fine.

×

Pittsburgh Mike

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Mar 30, 2015
Pittsburgh Mike
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Mar 30, 2015
Answers
1
Questions
0
Helped
20857
Points
4

Here's what I did to fix the problem:

Insert probe. Enter temp of 160F for probe temperature. Select Bake and the select 400 degrees. Remove probe. Hit start.

Let the oven run for 15 minutes after it reaches 400F. Turn off oven, and the problem was fixed.

Apparently moisture from our previous dish got into the probe plug hole, convincing the oven that there was a probe inserted.

I'm guessing that you can enter 160F as the probe temp even without inserting the probe (after all, it thinks the probe is there).

Anonymous

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Feb 16, 2010
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Feb 16, 2010
Answers
1
Questions
0
Helped
20857
Points
1

Unable to set the temperature setting on the Bake and Convection Bake higher than 176 degrees it will not go any higher.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer

I have the Kitchenaid Superba Convection wall oven Model KEBS207DBL1 and it won't stop beeping. Shows error code F2 e3 at times. Is there a fix?

This typically indicates an issue with the touchpad or control board. Here are some steps you can take to troubleshoot and potentially resolve the issue:

Check the Cable Connection: The error code could be due to the touchpad cable being unplugged. Ensure a proper connection between your appliance's touchpad and the control board.

Power Reset: You can try resetting the oven by turning off the fuse or circuit breaker, waiting for 1 minute, and then turning it back on. Repeated power restarts may allow the oven to reset and resolve the issue.

Replace the TouchPad or Control Board: If the connection is fine and the error code persists, the issue might be a malfunctioning touchpad or a fault on the control board. In such instances, it's recommended to replace these parts entirely. Please note that this should be done by a professional to ensure safety and correct installation.
0helpful
1answer

How to fix an F5 E1 error code on Kitchenaid oven model # KEBS107?

This is what I used on my Kitchenaid Superba maybe it will work on yours also.
Hold the "oven light"

then push the "CLEAN" button
and then the "START" button.
Wait until "Door Locked" shows on screen.
Press "Cancel/Off" (Upper Oven) wait until "Door Locked" turns off.
The oven F5 E1 is now fixed.
0helpful
1answer

KitchenAid gas convection oven model # kgst307hbl4 won't turn off

seems like the safety switch not work. be careful
Mar 27, 2017 • Ovens
0helpful
1answer

Probe light on convection oven stays on. Clock won't display. Oven still works though.

Sounds like the control board is not communicating correctly with the rest of the unit, consult a professional.
2helpful
1answer

I have a kitchenaid Superba convection oven. I be something else?

it sounds exactly like an ignitor, if u want the original ka part u will pay more,, you could use a 12400035 ignitor, or a sgr403, depends if its round or flat, go to repairclinic.com and enter those part numbers in to see pictures of those, or look up a ka ignitor and compare prices. hope this helps let me know whut u think
10helpful
2answers

How do I use the thermometer in my Kitchenaid Superba?

I found the answer by checking the Kitchenaid website to find the manual. My model is KEMS308sss04, this is found on the right door frame. Website is: http://shop.kitchenaid.com/assets/pdfs/literature/Use%20and%20Care%20Guide%20-%20W10162223.pdf
You can preheat oven, but then turn off to set thermometer. Put probe in food. Put food in oven and plug in probe. The digital light asks for the temperature you want, type it in. Then the cooking method. I used convection bake at 325. Hit START. (The first time I didn't stop the oven and it didn't work. After stopping everything and starting with the probe before turning on the oven, it worked perfectly. Good Luck.
2helpful
1answer
0helpful
1answer

Set probe temperature

If i remember correctly i believe this is actually a wiring issue. you would need to turn the power off open the control panel. and look for a control board with the probe connection on it. there should be a tech sheet in the compartment to help you identify it however if it is the problem they would be purple wires on the connector that need to be reversed.
Nov 27, 2008 • Ovens
0helpful
1answer

KEMS377 Lower electric Convection Oven - no probe, won't work!

"I get a "Door" message when I try to start it. The Message only shows when I try to set the time with one of the function buttons, like and dosent work
Not finding what you are looking for?

20,867 views

Ask a Question

Usually answered in minutes!

Top KitchenAid Ovens Experts

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Cindy Wells

Level 3 Expert

6693 Answers

vince

Level 3 Expert

2537 Answers

Are you a KitchenAid Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...