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The base and the handset are not communicating. To have them do so, you need to "register" the handset with the base. Since you neglected to specify the model of your VTech DECT 6.0 phone I can't tell you how to do that. I can suggest you enter the model number into the search box here to download a copy of the manual. The manual will give you instructions on how to register the handset.
assuming all the settings are correct, and sometimes there's a tiny switch on the handset for ringer, that has to be on, try the 'page' feature [the button on the base to make the handset ring to find it] - if that doesn't work, there's a very good chance the ringer itself is bad. i've seen that many times.
After trying all the technician's suggestions had failed; I disconnected the base to return it to the store for replacement. Then I decided to try disconnecting and reconnecting power and phone line, placed handset back on base and the phone reset itself and is working fine...
Disconnect power and phone line from base for about 30 seconds and reconnect both power and phone line to base and place handset back on base; it should reset...
I contacted GE today and they told me how to get the caller ID to work on the additional handsets. You must follow these steps in the exact order given.
#1 - unplug the base phone
#2 - unplug the telephone line from the base phone
#3 - remove the battery packs from the phones
#4 - wait 10 minutes.
reverse the order when assembling. Put battery packs in phones, put the telephone line back in the base phone and lastly plug all phones back in. It takes about another 10 minutes after that before all phones start recognizing caller ID but it now works fine.
I'm not sure from your description exactly what your problem is, but I have the 28112, and it has a handset menu command for registration, and one for deregistration. If this sounds similar to yours, I'd suggest trying the registration command. If that fails, try deregistering, and then try to register again. I've also heard that these units somehow reset after 20 seconds in the recharge cradle, but I haven't seen that actually appear to work.
If you have problems getting the menu command to work, write back with more info and I'll see if I can figure it out based on what my phone does.