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You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:
To Erase the Firmware:
1. Get a paperclip and straighten it out.
2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.
3. Select "Reload Firmware."
To Load the new Firmware:
Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.
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