Philips GoGear SA5285/37  Digital Media Player Logo
Posted on Sep 03, 2009
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Problem installing hardware

I'm having s problem installing the hardware. my computer says found newhardware but its having a problem installiing the hardware

1 Answer

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  • Master 1,997 Answers
  • Posted on Sep 03, 2009
efs_perpends
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Joined: Mar 24, 2009
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What if you go to control panel and open the hardware wizard to add new hardware instead?
then try to browse to the location of the installation files (on disk or wherever you downloaded them.) Also maybe try going to the support site for your hardware online and download the latest installation files or drivers and install those instead of using the disk.
For any more, we need to know what OS you're using and what kind of errors you're getting when you attempt to install.
Good luck.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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My Friend,


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Regards:-
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When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
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Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.
3a067fc.jpg

Once the device can be reached in MSC mode it should be ready to install new firmware on the player:
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Need more help, just post a comment.
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