Question about Tomtom ONE GPS Receiver

4 Answers

TomTom One 3rd edition error


I had just updated my TomTom through TomTom Home. It was the first time I did that. After I ejected it (properly), it won't start. It appears an orange screen with TomTom image and an X keeps blinking. It also makes that drums sound. Restarting it won't work.

What should I do?



Posted by on

  • 12 more comments 
  • Anonymous Dec 26, 2007


    I've got this error. Did you get it fixed?


  • Anonymous Dec 26, 2007

    Just opened our Tomtom One 3rd edition Christmas morning and have not been able to get it to start up. The screen lights up but a flashing red circle with a white X appears in the lower right corner. Have tried to update it through Tom Tom Home, too. We also have a Tom Tom Go 300 and had trouble with it restarting any time we tried to navigate through Phila. A tech talked me through erasing and reformatting which corrected the problem but it took about two hours from start to finish. Guess I'll give them a call.
    Thanks for the help

  • Anonymous Dec 29, 2007

    I received my tomtom yesterday. It worked great until I logged on and tried to download updates. It downloaded a map for Guam and erased my US map and everything I had saved.

    When I tried to go back in and erase the Guam map and put back on the US map, it tells me that the map I need is 903MB and I only have 117MB available.

    I erased everything that was on my tomtom hoping to free space and start over, but I still only have 133.9MB available...and now of course no maps!!

    I am beyond frustrated and loved this product...until I got online. Please help!

  • Anonymous Dec 29, 2007

    we started an up date on our tomtom one 3rd and a recommended upload was installed. they was an error. runtime error. and the tomtom failed to restart. all i get is a tom tom screen with a flashin x

  • philiphsu Dec 30, 2007

    When I connect my new TomTom one to the computer, all it does is to say Please wait with a cross across a hand.

  • kreser Jan 02, 2008

    TomTom Tech support phone # 1-866-486-6866

    Called and they directed me how to reformat my TomTom One and delete files residing on my PC.

    Once you step through the process TomTom Home automatically updates your device. Like brand new. Please call, it's worth the wait.

  • Anonymous Jan 04, 2008

    There seems to be a problem with TomToms map update process; Thank goodness I made a backup because I eventually had to restore it. The tomtom home backup process is a little buggy so I just use windows explorer and copy the entire contents of the tomtom one. One thing I noticed: TomTom 3rds that come with the latest map preinstalled have more free space left than a TomTom 3rd that is upgraded to the latest maps, 89 meg free versus 59 meg free. I did a quick comparison and noticed that an upgraded TomTom has more files in the USA/Canada map directory, the largest file is cphoneme.dat, its about 24 meg. Apparently the upgrade process only overwrites files and leaves old files. This is not good because if the upgrade process keeps leaving old files you will eventually run out of space.

  • Tech New B Feb 11, 2008

    TomTom ONE worked OK, but always seem to be searching for a I thought it may need updating. Plugged it up to the computer for updating and now it just gives me a frozen screen with a blinking white X. I tried to reset and turned it off and on, but still the same screen. I am not even able to restore it...any suggestions.

  • jonflshr Apr 04, 2008

    i bought a tomtom one from a pawn shop and when i went to turn it on a blinking cross flashes on the screen what does it mean

  • Anonymous Apr 06, 2008

    i can t seem to find on my computer where i m suppose to download the free updated maps. could you run me through it step by step and maybe i ll see what i m doing wrong. thanks.

  • Micky-Mojo Apr 26, 2008

    My card is wiped and needs software. I have a tomtom one (v3). how and where can I fix this. THANK YOU, Michael

  • vince owen Jun 21, 2008

    tomtom 1 3rd has a x errer on start up?.

  • RoachMaster Mar 19, 2009

    ya my tom tom wont turn on for nothing and its really getting me angry. I just bought the stupid thing and now it doesnt work out of nowhere. I think we should burn all tom toms.

  • snakie666 May 14, 2009

    Bought it yesterday. The instruction manual is completely useless. The mount is pure garbage. When I installed "Tomtom Home" and plugged it in to update, it completely fried the unit, deleted maps, and after 2 hours on the phone with tech support, another 2 hours downloading a "fix" it still doesn't work. Returning it tomorrow. Do not buy this unit!



4 Answers

Same problem here, fortunately I was able to fix the problem by following the instructions on this thread:

Look for comment #6 and follow it carefully.


Posted on Jul 29, 2008


Ok I had the same issue but I went into Disk Management and formatted the disk. I then plugged it into TomTom Home and updated the maps and installed all Poi, Voice, Etc. The unit is now working properly.

Posted on Apr 03, 2008


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have just had the flashing X problem after updating my Tom Tom One for the first time. I went to the tomtom support and selected search by keyword. I typed in 'white cross' and found the solution. This involved deleting various files and installing a file called Applications from TomTom Home. So far it seems to have worked.

Posted on Feb 23, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 143 Answers

Contact tomtom you may have to wipe the whole thing & reload it...

Phone or Email them & the will talk you through it.

Posted on Dec 16, 2007

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Download nav voices for tomtom 0ne 3rd edition

tomtom HOME, select ADD Voices after the automated updates have finished. Some are free, some not

Dec 29, 2012 | Tomtom ONE 3rd Edition GPS

1 Answer

How do i update my Tomtom 3RD Edition (1GB) GPS Systems for free i would appreciate it if you have an answer thanks.

Hi, I was having trouble too and have found the manual for the 3rd edition online

I'm following these instructions:

Installing TomTom HOME
Install TomTom HOME on your computer in the following way.
  • Connect your computer to the Internet and then connect your TomTom ONE to your computer using the USB cable.
  • A pop-up window appears. Select Run TomTom HOME. Click OK and follow the on-screen instructions.
  • If the pop-up window does not appear, browse to the TomTom device on your computer and run the file named Install TomTom HOME.
  • TomTom HOME is also available for download from the TomTom website.
  • For more information visit
  • Once installed, TomTom HOME will start automatically whenever you connectyour TomTom to your computer.

Hope this helps, Lynsey

Jan 06, 2011 | Tomtom ONE 3rd Edition GPS

1 Answer

How do i update tomtom for the first time for free

If your TomTom is new and not refurbished you have 30 days to download the new maps. You must have TomTom Home installed on your PC and TomTom will determine if you are eligable for the new map update.

Oct 21, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

I downloaded updates for my tomtom One 3rd ed. updates show on my computer but not on my tomtom.

Tomtom home software usually does the updates.

Check that the AUTO option is not disabled.

You might also want to upgrade to TTH 2.7 if that is not your version.

Aug 26, 2009 | Tomtom ONE 3rd Edition GPS

2 Answers

Tomtom One 3rd Edition Map downloads

Some versions of the TomTom ONE 3rd Edition have limited internal memory(no memory card slot).

connect your device to TomTom Home to check how much memory you have available and check the map is not too big for the internal memory

Mar 24, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

TomTom One 3rd edition error

Don't really know how BUT I seem to have solved the problem.
Let's first review the problem.

1) I downloaded from TomTom a recommended update.

2) The update screwed up half way through the installation.

3) End result. TomTom refused to get beyond the opening logo and the drum beat!

4) TomTom HOME did not recognise it as a device, ("No device connected") bottom right of screen.

5) Consequently it was impossible to "restore" the software using Tomtom HOME.

6) So contacted TomTom through their website and tried the online fixes, (hardware reset etc) with no result.

7) Filled in a support ticket on the site, the ultimate outcome being a request to return it for repair.

8) I asked for an estimate of the cast (having described the symtoms).They would not give me an estimate until they had seen it.

9) Scanned various forums (including Fixya), but could not find a solution.

10) Decided at that point that is was going to cost, either to get it repaired or buy another, so whatever I did wouldn't matter!

11) So borrowed a card reader to examine the SD card.

12) Windows told me it was not formatted!

13) Couldn't find a friend anywhere with a Western Europe Map on an SD card to try to copy.

14) I was sure I had backed up the Tomtom via TomTom HOME when I first bought it, but where did it store the backup?

15) Found a folder in "My Documents" called "TomTom"

16) Scanning through that folder structure I found a folder called "One".

17) In that folder was another folder called "Backup01"

18) So I formatted the SD Card (heart thumping!) then right clicked on the "Backup01" folder and "Send to" the G drive (the drive letter for the SD card in the card reader)

19) Things happened on screen and files moved across the screen.

20) Took the SD card out and pushed it into the TomTom. Switched on TomTom and behold it started to work!

21) Since then TomTom HOME has scanned the device and downloaded a number of updates. The only difference I can see between its previous performance and its current state is that some of the opening screens have changed and it no longer shows the briefcase screen when it switches off.

22) Will be testing it on a long journey shortly and hoping for the best. Will not guarentee that this will work for all people with a problem, but it has on my device. Good luck!  

Mar 22, 2009 | Tomtom ONE 3rd Edition GPS

2 Answers

No maps found error on tomtom 3rd edition

you need to uninstall tomtom home and then reinstall again you can do this at

this will take you to thevery latest tomtom home downoad

Jan 27, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

ERROR: 573/# Error from server: You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the...

Go to My Computer, then the TomTom drive and click explore. Move your Map folder to the desktop. Then, delete everything on the tomtom drive. Unplug it, plug it back in, and start up Tomtom HOME and install all updates, keep unplugging, plugging back in, and installing updates until there aren't any more updates. Then move your map folder back to where it was on your TomTom drive.

Please rate, Thank you!

Dec 27, 2008 | Tomtom ONE 3rd Edition GPS

1 Answer

New tomtom ONE 3rd edition

Make an account here, for free:

Then, install Tom Tom Home:

Make a full backup, better safe, than sorry...
Do this backup vith explorer or similar,
just copy ALL content from device to a folder on your computer.
Remember to set explorer to show hidden and system files.

Connect device to pc, update device via TomTom Home....

Mar 28, 2008 | Tomtom ONE 3RD EDITION GPS Receiver

1 Answer

Tomtom One 3rd Edition will not update US/Canada Map

sounds like you don't have enough space to download.

Nov 25, 2007 | Tomtom ONE GPS Receiver

Not finding what you are looking for?
Tomtom ONE GPS Receiver Logo

11,631 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Experts


Level 3 Expert

514 Answers


Level 3 Expert

85223 Answers


Level 3 Expert

13434 Answers

Are you a Tomtom GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides