Question about NorStar T7316E Corded Phone

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Mbox Locked - Feature 981

One of our mailboxes is locked (feature 981) and I can't unlock it for the life of me! I tried resetting the password through feature 985 which appears to work when you go through the motions but then when you try logging back into voicemail it still reads 'mbox locked contact administrator'.
Please Help!

Posted by rgeorgoulas on

  • rgeorgoulas Sep 01, 2009

    Thanks for that... the only problem is, when I try feature 983 it just says 'inactive feature'... :(

  • Mike Jun 03, 2013

    When you enter the password, use the soft key "OK" instead of the "#" sign. When I used "#", I got the "invalid password" message.

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george peters

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Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Posted on Sep 01, 2009

  • george  peters
    george peters Sep 02, 2009

    If f983 isn't working its a good chance that you have a BCM system.The way to tell is if you enter in feature ** system. If it asks for a password its a BCM. Unfortunately voice mail programming on a BCM is done via laptop either through the network or locally at the system its self.

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