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Posted on Aug 29, 2009
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Ice maker is not working. Our freezer fridge side by side is about 8 yrs old...and now the ice maker is not making ice cubes. It is as if no water is getting to the machine. I have turned the freezer off....and waiting to see if the line is plugged or something...maybe thawing it?

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Charles T Nevin

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  • Master 4,070 Answers
  • Posted on Aug 29, 2009
Charles T Nevin
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Joined: Jun 30, 2009
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Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it’s frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don’t refill with water.
Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

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Are you having any temperature related symptoms, i.e., soft ice cream that appears to have melted slightly and refrozen, soft breads in the freezer, warm or hot outer surfaces anywhere? If cooling is not a problem whatsoever, are any of your ice cubes smaller than normal, or do you have hollow ice cubes; you would be able to crush the cubes in your hand? If either of these pertains to you, you have not enough water coming to the ice maker, due to a faulty water valve not opening completely, or your water source pressure is low. disconnect your water line from the fridge, test pressure of the water line by placing end in a bucket, turning water on. It will be obvious how the pressure is. if pressure is good to really good, you have a bad water valve on the fridge. If pressure is so-so to bad, change source water valve.
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Expert Refrigerator Repair Service in Chicago and Suburbs
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There are usually two solenoid valves and tubing systems for these types of fridges. One actuates on demand for water whenever requested, and the other operates automatically to make ice cubes until the ice cube reservoir is full.

Carefully push/pull the fridge away from the wall.

Unplug the fridge from the outlet.

Shut off the water supply to the fridge.

Remove access cover (usually the on the bottom) from the back of the fridge. Follow the tube that comes from the top of the fridge (for the ice maker) down to the bottom of the fridge.

Inspect visually for sources of the leak on tubing and related parts. Carefully check by hand for leaks in areas not readily visible - including the back sides of all the tubing, too. There may be sharp edges that can cut if not paying attention. If a leak is found where the tubing connects to other parts, you may be able to simply remove the tube and cut it back an inch or so if there is enough slack.

It may require that some special fittings and parts be obtained to reconnect and some compression type parts are designed for single use. If this is the case, gather the parts and bring them to a local hardware store for assistance obtaining replacements.

If a solenoid valve is found to be the culprit, due to a crack, etc. a trip to an appliance parts store will be required - unless able to purchase online. Part prices can vary widely , depending on the source.

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