Try this to reset the error.
1) Close the print head cover, and
turn off the printer. While pressing the Resume/Cancel button, press
the Power button. (Do not release the buttons. The LED lights in green
to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power button.)
3)
While holding the Power button, press the Resume/Cancel button three
times, and then release the Power and Resume/Cancel buttons. (Each time
the Resume/Cancel button is pressed, the LED lights alternately in
either orange or green, starting with orange.) During initialization,
the LED blinks in green.
4) When the LED stops blinking and
lights in green, press the Resume/Cancel button the 4 times. (Each time
the Resume/Cancel button is pressed, the LED lights alternately in
either orange or green, starting with orange.)
5) Press the
Power button. The LED lights in green, and the selected function is
performed. (When the operation completes, the printer returns to the
menu selection mode automatically.)
6) Power off then back on and test.
If it still comes up with this error there might be some paper down near the print heads. If there is no paper there, you might have an actual hardware issue.
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