First try this. Turn off the printer, remove all the cartridges, drum, open all the doors and remove all the trays. Now verify that there's no actual paper jam by exploring through the inside of the printer. You can use a blower to blow any dust or pieces of paper, etc.. from the printer. Now use the manual feed and put in thicker paper several times (push in and pull out). Again reinstall and reconnect every components and boot the printer. If the actual printer's paper sensor isn't broken or stuck or twisted, this will definitely clear the paper jam message on the printer.
If the problem persists, please download this small text file and follow the instructions
(click here). Open the link, click "Download Now" button, wait for 20 seconds and again click "Download File Now" link and read the instructions and follow step by step.
Good luck.
Thanks for using
FixYa.
Every step we did, and pulled out the jammed paper, but the light still on:paper jammed. We don't know where we can open and check any tiny piece of paper?
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