This sounds like it could be one of two things:
The lid switch doesn't work or the coupling from the motor to the transmission is broken. are you mech. inclined, as this isn't hard to do?
following is a set of steps to disassemble the machine to get to the part:
If you need to replace the switch, you will see it on the underside of the cabinet. Two screws hold this in place, with a retainer. Remove the screws and replace the unit. assemble in reverse order.
Now you have access to most of the parts.
If you need to change the coupling, following are it's instructions
Now you see the pump on the front of the machine. Remove the clips there, and pull the pump straight forward. Same for motor, place a hand firmly under the motor as it will drop out once the clips are removed. On the back side of the motor, you will see three pronged retainer on motor and transmission shaft. When you buy a replacement for this, it will come with new ones if these are broken. Place the rubber onto the three pronged retainer, replace motor onto transmission and reconnect.
Reassemble in reverse order
Hope this helps
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Is this a front loader or top loader?? What is the model number?
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